Assistant Ecommerce Manager - Tik Tok

Hong Kong Sa Sa (M) Sdn Bhd; Kuala Lumpur; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Hong Kong Sa Sa (M) Sdn Bhd in Kuala Lumpur is seeking a TikTok Shop Operations Manager to oversee daily operations of the TikTok Shop, including listings, pricing, descriptions, inventory, and store performance.

You will coordinate orders, fulfillment, returns, and customer inquiries with relevant departments, develop strategies to hit sales targets and KPIs, plan livestreams, collaborate with hosts and affiliates, and supervise a team to ensure targets are met.

Qualifications

• Diploma or Degree in Marketing, E-Commerce, Business Administration or related field.
• 3–5 years of relevant experience in e-commerce or digital marketing.
• Hands-on experience in TikTok Shop management, livestreaming and affiliate marketing.

Responsabilités

• Oversee daily TikTok Shop operations, including product listings, pricing, descriptions, inventory, and store performance.
• Ensure product information, promotions, and branding align with company standards.
• Monitor orders, fulfilment, cancellations, returns, refunds, and customer inquiries with relevant departments.
• Develop strategies to achieve sales targets, revenue growth, and profitability.
• Plan and coordinate livestream sessions, including scheduling, product selection, promos, and targets.
• Work with livestream hosts, content creators, and production teams to deliver engaging livestreams.
• Recruit and manage TikTok affiliates and influencers to boost exposure and sales.
• Supervise team performance and KPIs to meet business targets.
• Collaborate with Ecommerce Marketing, CMPD, Warehouse and Logistics teams for smooth operations.

Connaissances

TikTok Shop management

Livestreaming

Affiliate marketing

Data analysis

Team supervision

Formation

Diploma or Degree in Marketing, E-Commerce, Business Administration or related field

Description du poste

Manage the daily operations of the company's TikTok Shop, including product listings, pricing, product descriptions, inventory availability, and store performance. Ensure product information, promotional mechanics, and brand presentation are accurate and consistent with company standards. Monitor orders, fulfilment, cancellations, returns, refunds, and customer enquiries in collaboration with the relevant departments. Ensure compliance with TikTok Shop policies, platform guidelines, and company procedures.

Key responsibilities

Manage the daily operations of the company's TikTok Shop, including product listings, pricing, product descriptions, inventory availability, and store performance

Ensure product information, promotional mechanics, and brand presentation are accurate and consistent with company standards

Monitor orders, fulfilment, cancellations, returns, refunds, and customer enquiries in collaboration with the relevant departments

Develop and execute strategies to achieve TikTok Shop sales targets, revenue growth, and profitability

Monitor key performance indicators (KPIs), including Gross Merchandise Value (GMV), conversion rate, average order value (AOV), traffic, and return on advertising spend (ROAS)

Plan, coordinate, and oversee TikTok livestream sessions, including scheduling, product selection, promotional offers, and sales targets

Work with livestream hosts, content creators, and production teams to deliver engaging and effective livestreams

Recruit and manage TikTok affiliates and influencers to increase product exposure and sales

Supervise team members, monitor KPIs and ensure business targets are achieved

Work with Ecommerce Marketing, CMPD, Warehouse and Logistics teams to ensure smooth e-commerce operations

About you

Diploma or Degree in Marketing, E-Commerce, Business Administration or a related field

3–5 years of relevant experience in e-commerce or digital marketing

Hands-on experience in TikTok Shop management, livestreaming and affiliate marketing

Strong analytical, communication and coordination skills

Experience in cosmetics, skincare or beauty retail is an advantage

Hong Kong Sa Sa (M) Sdn Bhd is the Malaysia affiliate office of Sa Sa International Holdings Limited. Sa Sa Malaysia established in year 1997 with the very 1st retail store located at Golden Triangle Kuala Lumpur.

As at today, Sa Sa Malaysia has expanded to total of 70 shops throughout Malaysia.

Sa Sa International Holdings Limited is a leading cosmetics retailing group in Asia. Listed on The Stock Exchange of Hong Kong Limited (the Stock Exchange) in 1997 (Stock Code: 178). It has over 270 retail stores in Asia selling over 700 brands of skincare, fragrance, make-up and hair care, body care products, health and beauty supplements including own-brands and exclusive products. The Group employs close to 4,800 staff in markets across the region, covering Hong Kong & Macau, Mainland China and Malaysia.

Legend and Vision

Established in 1978, Sa Sa has grown from a 40 sq. ft. retail space to become today's regional "beauty" enterprise and is now the leading cosmetics retail chain in Asia, according to the "Retail Asia-Pacific Top 500" ranking of Retail Asia magazine and Euromonitor in 2017. As one of the largest sole agents in cosmetics in Hong Kong, Sa Sa represents over 200 international beauty brands in Asia.

Sa Sa prospers on its successful and proven "one-stop cosmetics specialty store" concept, offering customers with a wide range of quality products. Its e-commerce arm, sasa.com, provides online shopping service to customers as well as a strong marketing tool for the Group.

Hong Kong Sa Sa (M) Sdn Bhd is the Malaysia affiliate office of Sa Sa International Holdings Limited. Sa Sa Malaysia established in year 1997 with the very 1st retail store located at Golden Triangle Kuala Lumpur.

As at today, Sa Sa Malaysia has expanded to total of 70 shops throughout Malaysia.

Sa Sa International Holdings Limited is a leading cosmetics retailing group in Asia. Listed on The Stock Exchange of Hong Kong Limited (the Stock Exchange) in 1997 (Stock Code: 178). It has over 270 retail stores in Asia selling over 700 brands of skincare, fragrance, make-up and hair care, body care products, health and beauty supplements including own-brands and exclusive products. The Group employs close to 4,800 staff in markets across the region, covering Hong Kong & Macau, Mainland China and Malaysia.

Legend and Vision

Established in 1978, Sa Sa has grown from a 40 sq. ft. retail space to become today's regional "beauty" enterprise and is now the leading cosmetics retail chain in Asia, according to the "Retail Asia-Pacific Top 500" ranking of Retail Asia magazine and Euromonitor in 2017. As one of the largest sole agents in cosmetics in Hong Kong, Sa Sa represents over 200 international beauty brands in Asia.

Sa Sa prospers on its successful and proven "one-stop cosmetics specialty store" concept, offering customers with a wide range of quality products. Its e-commerce arm, sasa.com, provides online shopping service to customers as well as a strong marketing tool for the Group.