Customer Service Assistant - SOGO Merdeka 118

SOGO (KL) Department Store Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Allowance & Incentive

Staff discounts

Job summary

SOGO Kuala Lumpur is seeking a customer-focused team member to provide excellent customer and member services, handling enquiries, exchanges, returns and refunds. The role also covers member card applications, renewals and reward redemptions, plus basic store duties.

You will work retail shifts, including weekends and public holidays, with a tentative start date in October 2026. This position supports SOGO's customer-centric shopping experience.

Qualifications

• Minimum SPM qualification with proficiency in English and Bahasa Malaysia.
• 1 year of working experience in a similar capacity is needed.
• Able to work on retail shift hours, weekends & public holidays.

Responsibilities

• To provide good and effective customer and member services.
• To attend to customer enquiries and complaints, item exchanges, returns and refunds.
• Member’s card application, renewal and replacement, points checking and reward redemption.
• To handle morning tea serving, opening ritual and closing greetings.
• To perform other related duties and job assignments within the department from time to time and as and when required.

Skills

Customer service

English proficiency

Bahasa Malaysia

Education

SPM qualification

Tools

POS system

Job description

To provide good and effective customer and member services.

To attend to customer enquiries and complaints, item exchanges, returns and refunds.

Member’s card application, renewal and replacement, points checking and reward redemption.

To handle morning tea serving, opening ritual and closing greetings.

To perform other related duties and job assignments within the department from time to time and as and when required.

Requirements:

Minimum SPM qualification with proficiency in English and Bahasa Malaysia.

1 year of working experience in a similar capacity is needed.

Able to work on retail shift hours, weekends & public holidays.

Must be disciplined and committed.

Tentative start date will be in October 2026.

SOGO Kuala Lumpur is strategically located at a landmark site on Jalan Tuanku Abdul Rahman with a retail space of 60,000 sqm. This all‑time favourite one‑stop shopping centre boasts the best in beauty, fashion, accessories and homewares, with the aim of offering the latest and greatest, as well as the surprising value‑for money offerings.

SOGO's second store in Central i-City Shah Alam is set to offer new shopping experiences and the best of Japanese hospitality to the capital city of Selangor. As the anchor tenant of Central i‑City Mall, with over 18,000 sqm of retail space, SOGO houses more than 400 brands across four levels.

SOGO’s third outlet was opened two weeks after the opening of its second outlet in Central i‑City Mall, Shah Alam. Being the anchor tenant of South Malaysia’s largest integrated shopping mall and commercial development, SOGO The Mall, Mid Valley Southkey is the key destination for lifestyle shopping.

Always filled with excitement, SOGO Malaysia will surely be a captivating shopping experience for all.

Awards & Recognition:

Malaysia Retailers Association - Overall Best Supermarket 2010/2011.

Malaysia Retailers Association - Overall Best Supermarket 2011/2012.

Malaysia Social Media Week 2014 - Social Media Excellence Award (Best Retail Chain Sector).

The Brand Laureate Special Edition World Awards 2015 by the Asia Pacific Brands Foundation - Brand Excellence in Retail Department Store.

The Walt Disney Company (Southeast Asia) - Best Retail Execution of the Year 2015.

The Brand Laureate Awards - Asia Pacific Entrepreneurship Awards (APEA).

Malaysia Social Media Week 2016 - Social Media Excellence Award (Corporate Social Responsibility).

Certificate of Excellence - Tripadvisor (For the consistent achievement of high ratings from travellers).

SOGO Kuala Lumpur is strategically located at a landmark site on Jalan Tuanku Abdul Rahman with a retail space of 60,000 sqm. This all‑time favourite one‑stop shopping centre boasts the best in beauty, fashion, accessories and homewares, with the aim of offering the latest and greatest, as well as the surprising value‑for money offerings.

SOGO's second store in Central i-City Shah Alam is set to offer new shopping experiences and the best of Japanese hospitality to the capital city of Selangor. As the anchor tenant of Central i‑City Mall, with over 18,000 sqm of retail space, SOGO houses more than 400 brands across four levels.

SOGO’s third outlet was opened two weeks after the opening of its second outlet in Central i‑City Mall, Shah Alam. Being the anchor tenant of South Malaysia’s largest integrated shopping mall and commercial development, SOGO The Mall, Mid Valley Southkey is the key destination for lifestyle shopping.

Always filled with excitement, SOGO Malaysia will surely be a captivating shopping experience for all.

Awards & Recognition:

Malaysia Retailers Association - Overall Best Supermarket 2010/2011.

Malaysia Retailers Association - Overall Best Supermarket 2011/2012.

Malaysia Social Media Week 2014 - Social Media Excellence Award (Best Retail Chain Sector).

The Brand Laureate Special Edition World Awards 2015 by the Asia Pacific Brands Foundation - Brand Excellence in Retail Department Store.

The Walt Disney Company (Southeast Asia) - Best Retail Execution of the Year 2015.

The Brand Laureate Awards - Asia Pacific Entrepreneurship Awards (APEA).

Malaysia Social Media Week 2016 - Social Media Excellence Award (Corporate Social Responsibility).

Certificate of Excellence - Tripadvisor (For the consistent achievement of high ratings from travellers).

Perks and benefits

• Medical Insurance
• Allowance & Incentive
• Staff discounts