Member Services & Rewards Associate

SOGO (KL) Department Store Sdn Bhd; Kuala Lumpur; Sur place; MYR 20 000 - 27 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Allowance & Incentive

Staff discounts

Résumé du poste

SOGO Kuala Lumpur is seeking a customer-focused team member to provide excellent customer and member services, handling enquiries, exchanges, returns and refunds. The role also covers member card applications, renewals and reward redemptions, plus basic store duties.

You will work retail shifts, including weekends and public holidays, with a tentative start date in October 2026. This position supports SOGO's customer-centric shopping experience.

Qualifications

• Minimum SPM qualification with proficiency in English and Bahasa Malaysia.
• 1 year of working experience in a similar capacity is needed.
• Able to work on retail shift hours, weekends & public holidays.

Responsabilités

• To provide good and effective customer and member services.
• To attend to customer enquiries and complaints, item exchanges, returns and refunds.
• Member’s card application, renewal and replacement, points checking and reward redemption.
• To handle morning tea serving, opening ritual and closing greetings.
• To perform other related duties and job assignments within the department from time to time and as and when required.

Connaissances

Customer service

English proficiency

Bahasa Malaysia

Formation

SPM qualification

Outils

POS system

Description du poste

SOGO Kuala Lumpur is seeking a customer-focused team member to provide excellent customer and member services, handling enquiries, exchanges, returns and refunds. The role also covers member card applications, renewals and reward redemptions, plus basic store duties.

You will work retail shifts, including weekends and public holidays, with a tentative start date in October 2026. This position supports SOGO's customer-centric shopping experience.