Customer Service Assistant (Retail Sales)

Tomei Consolidated Berhad; Kuala Lumpur; On-site; MYR 22,000 - 40,000; Full time

Benefits offered by this job

Remuneration

Sales bonus

Leave entitlements

Medical benefits

Staff purchase

Hostel provided

Job summary

Goldheart, a brand under Tomei Group, invites energetic individuals to join our jewellery sales team at Bandar Utama/Sunway Pyramid. Fresh graduates are welcome; no experience needed as full training is provided.

Role involves delivering excellent customer service, understanding client needs, recommending pieces, and achieving sales targets while maintaining store presentation and product knowledge.

Qualifications

• SPM or higher qualification.
• Prior experience in jewellery retail is an advantage.
• Good sales and customer communication skills.

Responsibilities

• Deliver professional and attentive customer service.
• Understand customer needs and recommend suitable jewellery pieces.
• Achieve individual and outlet sales targets.
• Maintain product knowledge and outlet presentation standards.

Skills

Sales

Customer communication

Multilingual (BM/English)

Mandarin (adv)

Education

SPM or higher

Job description

Start Your Career Journey with Goldheart (Bandar Utama / Sunway Pyramid)

Goldheart is a brand under the Tomei Group, and we're looking for energetic, people-oriented individuals to join our sales team. If you're outgoing, communicate well, and want to build a career in the elegant world of jewellery, we'd love to have you on board.

Whether you're a fresh graduate or looking for a career change, if you have the passion, we welcome you! Fresh graduates are highly encouraged to apply — no experience needed, full training provided.

Deliver professional and attentive customer service

Understand customer needs and recommend suitable jewellery pieces

Achieve individual and outlet sales targets

Maintain product knowledge and outlet presentation standards

What We're Looking For

SPM or higher qualification

Prior experience in jewellery retail is an advantage

Good sales and customer communication skills

Fluent in Bahasa Malaysia and English; Mandarin proficiency is an added advantage

Employee Benefits

Attractive remuneration

Various bonuses and allowances (sales commission, performance bonus if applicable)

Various leave entitlements (paid annual leave, full-paid medical leave)

Medical benefits

Professional on-the-job training (product knowledge, customer service, sales skills)

Good career advancement opportunities

Hostel provided for out-of-town staff

Perks and benefits Medical Sports (e.g. Gym) Insurance Coverage, Staff Purchase, Sports Activit

Tomei Consolidated Berhad (692959-W) is an established jeweller since 1968 and is listed on Bursa Malaysia and since 2006. We are expertise in retail and manufacturing in gold and jewellery industry, has a current network of four retail brands - Tomei, Goldheart, Le Lumiere and De Beers with a total of more than 50 branches in Malaysia.

In Tomei, pioneering in product superiority and design creativity are our leads; making sustained efforts towards brand significance to gain customer’s trust are our priority; service excellence is our passion; and developing a progressive organization with dignity is our ultimate goal. We diligently live by our core values that are accountability, team work, integrity, and passion, in making our brand timeless and trusted.

With our current expansion, we are seeking for individual who is dynamic, result-oriented, proactive, has initiative, with good analytical and interpersonal skills to be part of our team.

Tomei Consolidated Berhad (692959-W) is an established jeweller since 1968 and is listed on Bursa Malaysia and since 2006. We are expertise in retail and manufacturing in gold and jewellery industry, has a current network of four retail brands - Tomei, Goldheart, Le Lumiere and De Beers with a total of more than 50 branches in Malaysia.

In Tomei, pioneering in product superiority and design creativity are our leads; making sustained efforts towards brand significance to gain customer’s trust are our priority; service excellence is our passion; and developing a progressive organization with dignity is our ultimate goal. We diligently live by our core values that are accountability, team work, integrity, and passion, in making our brand timeless and trusted.

With our current expansion, we are seeking for individual who is dynamic, result-oriented, proactive, has initiative, with good analytical and interpersonal skills to be part of our team.