Customer Service Assistant (Retail Sales)

Tomei; Kuala Lumpur; On-site; MYR 33,000 - 51,000; Full time

Benefits offered by this job

Sales commission

Performance bonus

Paid annual leave

Medical benefits

Training & development

Career advancement

Hostel provided

Job summary

Goldheart, a brand under the Tomei Group in Malaysia, is seeking energetic individuals to join our jewellery sales team in Bandar Utama/Sunway Pyramid. Fresh graduates and career changers are welcome; no experience needed, full training provided.

Ideal candidates have SPM or higher, good sales and communication skills, and are fluent in Bahasa Malaysia and English; Mandarin is a plus. Roles focus on delivering outstanding service and achieving sales targets while maintaining store standards.

Qualifications

• SPM or higher qualification.
• Prior jewellery retail experience is an advantage.
• Good sales and customer communication skills.
• Fluent in Bahasa Malaysia and English; Mandarin proficiency is an added advantage.

Responsibilities

• Deliver professional and attentive customer service
• Understand customer needs and recommend suitable jewellery pieces
• Achieve individual and outlet sales targets
• Maintain product knowledge and outlet presentation standards

Skills

Customer service

Sales skills

Communication

Bilingual BM & EN

Mandarin (advantage)

Education

SPM or higher

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Start Your Career Journey with Goldheart (Bandar Utama / Sunway Pyramid)

Goldheart is a brand under the Tomei Group, and we're looking for energetic, people-oriented individuals to join our sales team. If you're outgoing, communicate well, and want to build a career in the elegant world of jewellery, we'd love to have you on board.

Whether you're a fresh graduate or looking for a career change, if you have the passion, we welcome you! Fresh graduates and candidates up to 28 years old are highly encouraged to apply - no experience needed, full training provided.

Deliver professional and attentive customer service

Understand customer needs and recommend suitable jewellery pieces

Achieve individual and outlet sales targets

Maintain product knowledge and outlet presentation standards

What We're Looking For

SPM or higher qualification

Prior experience in jewellery retail is an advantage

Good sales and customer communication skills

Fluent in Bahasa Malaysia and English; Mandarin proficiency is an added advantage

Employee Benefits

Attractive remuneration

Various bonuses and allowances (sales commission, performance bonus if applicable)

Various leave entitlements (paid annual leave, full-paid medical leave)

Medical benefits

Professional on-the-job training (product knowledge, customer service, sales skills)

Good career advancement opportunities

Hostel provided for out-of-town staff