Customer Service Assistant

Senheng; Seberang Perai; On-site; MYR 27,000 - 47,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

Dental claim

Job summary

Jora Malaysia is seeking a retail sales professional with a passion for social media livestreaming. The role focuses on customer engagement, product recommendations, and creating short videos for online channels.

Candidates should be self-motivated and hungry to learn, with a positive attitude toward growth in retail. Weekend hours are required and permanent employment is offered.

Qualifications

• Must have SPM/SKM CERTIFICATE qualification and above.
• Experience and interested in social media livestreaming, and able to produce short video.
• Self-motivated, target driven and passionate in the sales & services industry.
• The right attitude and interest to learn & grow in the retail industry.
• Humble and willing to learn.
• Working experience will be an added advantage.
• SPM leavers are welcome to apply.
• Must willing to work on weekends (Saturday and Sunday).
• Only open to candidates seeking permanent employment - not for temporary or semester break jobs.

Responsibilities

• Greet customers and ascertain what each customer wants or needs.
• Recommend, select, and help locate or obtain product based on customer needs and desires.
• Describe merchandise and explain use operation, and care of product to customers.
• Demonstrate use or operation of product.
• Help customers try on to ensure the product is in good condition and functional before purchase.
• Provide information about warranties, manufacturing specifications, care and maintenance of product and delivery options.
• Educate and inform customers about the benefits and features of the company's products.
• Involved in performing daily or weekly TikTok Live sessions and creating short videos for the outlet's TikTok account.

Skills

Social media livestreaming

Video content creation

Self-motivated

Target driven

Customer service

Willing to learn

SPM/SKM certificate

Weekend availability

Education

SPM/SKM Certificate

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Must have SPM/SKM CERTIFICATE qualification and above.

Experience and interested in social media livestreaming, and able to produce short video.

Self-motivated, target driven and passionate in the sales & services industry.

The right attitude and interest to learn & grow in the retail industry.

Humble and willing to learn.

Working experience will be an added advantage.

SPM leavers are welcome to apply.

Must willing to work on weekends (Saturday and Sunday).

Only open to candidates seeking permanent employment - not for temporary or semester break jobs.

Requirement

• Must have SPM/SKM CERTIFICATE qualification and above.
• Experience and interested in social media livestreaming, and able to produce short video.
• Self-motivated, target driven and passionate in the sales & services industry.
• The right attitude and interest to learn & grow in the retail industry.
• Humble and willing to learn.
• Working experience will be an added advantage.
• SPM leavers are welcome to apply.
• Must willing to work on weekends (Saturday and Sunday).
• Only open to candidates seeking permanent employment - not for temporary or semester break jobs.

Responsibility

• Greet customers and ascertain what each customer wants or needs.
• Recommend, select, and help locate or obtain product based on customer needs and desires.
• Describe merchandise and explain use operation, and care of product to customers.
• Demonstrate use or operation of product.
• Help customers try on to ensure the product is in good condition and functional before purchase.
• Provide information about warranties, manufacturing specifications, care and maintenance of product and delivery options.
• Educate and inform customers about the benefits and features of the company's products.
• Involved in performing daily or weekly TikTok Live sessions and creating short videos for the outlet's TikTok account.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• dental claim