Assistant Manager - Forwarding

Private Advertiser; Klang City, Port Klang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Private Advertiser in Malaysia seeks a senior operations leader to manage and coordinate forwarding and customs operations, ensuring efficient, timely, and compliant service delivery.

You will implement SOPs, monitor daily performance, regulate costs and KPIs, lead a team, oversee systems like EDI and Dagang Net, and drive process improvements across the function.

Responsibilities

• Manage and coordinate forwarding and customs operations to ensure efficient, timely, and compliant service delivery.
• Implement SOPs, work processes, internal controls, and monitor daily operational performance.
• Ensure compliance for K1, K2, K3, K8, K9, ZB1, ZB2, barge, DG, and PKFZ shipments.
• Resolve customs, documentation, audit, and regulatory issues and liaise with Customs, ports, Dagang Net, and relevant authorities.
• Monitor compliance issues, penalties, and service failures and ensure corrective actions are taken.
• Support business strategies and initiatives to improve service quality, operational efficiency, and profitability.
• Provide customs and forwarding advice and support quotations, tenders, pricing, and customer solutions.
• Maintain customer relationships and ensure service delivery meets agreed requirements.
• Monitor operational costs, budgets, revenue, and profitability.
• Identify cost‑saving opportunities, improve resource utilization, and address financial variances.
• Lead, supervise, and develop the forwarding and customs team.
• Manage manpower, performance, productivity, competency, training, and employee development.
• Promote accountability, teamwork, compliance, and continuous improvement.
• Oversee operational systems including EDI, Dagang Net, Port VGM, and related platforms.
• Drive process improvement, digitalization, automation, and cross-functional initiatives to enhance productivity and service reliability.
• Ensure compliance with company policies, procedures, HR guidelines, and ISO 9001 requirements.
• Coordinate internal and external audits and ensure timely closure of audit findings.
• Maintain proper records, controls, ethical standards, and good governance.
• Prepare regular reports on operational, financial, compliance, manpower, and customer performance.
• Escalate significant issues and provide recommendations to management.
• Support business planning, expansion, and transformation initiatives, and undertake other duties as assigned by Management.

Job description

Manage and coordinate forwarding and customs operations to ensure efficient, timely, and compliant service delivery.

Implement SOPs, work processes, internal controls, and monitor daily operational performance.

Customs & Regulatory Compliance

Ensure compliance for K1, K2, K3, K8, K9, ZB1, ZB2, barge, DG, and PKFZ shipments.

Resolve customs, documentation, audit, and regulatory issues and liaise with Customs, ports, Dagang Net, and relevant authorities.

Monitor compliance issues, penalties, and service failures and ensure corrective actions are taken.

Business & Customer Support

Support business strategies and initiatives to improve service quality, operational efficiency, and profitability.

Provide customs and forwarding advice and support quotations, tenders, pricing, and customer solutions.

Maintain customer relationships and ensure service delivery meets agreed requirements.

Monitor operational costs, budgets, revenue, and profitability.

Identify cost‑saving opportunities, improve resource utilization, and address financial variances.

Performance & Risk Management

Monitor KPIs, operational performance, and departmental targets.

Identify operational, financial, compliance, and service risks and implement appropriate mitigation and corrective actions.

People Management

Lead, supervise, and develop the forwarding and customs team.

Manage manpower, performance, productivity, competency, training, and employee development.

Promote accountability, teamwork, compliance, and continuous improvement.

Systems & Process Improvement

Oversee operational systems including EDI, Dagang Net, Port VGM, and related platforms.

Drive process improvement, digitalization, automation, and cross-functional initiatives to enhance productivity and service reliability.

Quality, Audit & Governance

Ensure compliance with company policies, procedures, HR guidelines, and ISO 9001 requirements.

Coordinate internal and external audits and ensure timely closure of audit findings.

Maintain proper records, controls, ethical standards, and good governance.

Reporting & Management Support

Prepare regular reports on operational, financial, compliance, manpower, and customer performance.

Escalate significant issues and provide recommendations to management.

Support business planning, expansion, and transformation initiatives, and undertake other duties as assigned by Management.