CUSTOMER SERVICE ASSISTANT

GM Klang Sdn Bhd; George Town; On-site; MYR 25,000 - 33,000; Full time

Job summary

GM Klang Sdn Bhd in Penang is seeking a Customer Service Assistant to handle inquiries, complaints and suggestions via phone, walk-in or email. You will manage the website directory and support form submissions for renovations and moves, delivering service with professionalism.

You will work five days per week with a weekday rest day, and must be proficient in Microsoft Office. English and Bahasa Malaysia are required, Mandarin is a plus, with a strong emphasis on teamwork and good presentation.

Qualifications

• Educational background: at least SPM and above.
• Experience: at least 1 year in related field; fresh graduates are encouraged to apply.
• Skills/Abilities: willing to work shift hours 5 days per week with a weekday rest day.
• Proficient with Microsoft Office applications (Word, Excel, Outlook).
• Open to learning new skills and gaining new experience.
• Good attitude, responsible, honest and a team player.
• Well-groomed in presentation and appearance, healthy.
• Languages: able to communicate in English, Bahasa Malaysia, and Mandarin is a plus.

Responsibilities

• Assist customer/tenant/owner/business operator for inquiries, complaints or suggestions.
• Serve as the first contact for customers via phone, walk-in and email.
• Manage/update website directory efficiently.
• Submit renovation/move in-out forms, prepare letters and notices.
• Carry out ad-hoc tasks as assigned.
• Conduct the job scope in a professional manner.

Skills

Customer service

Communication

Team player

Languages: English/BM/Mandarin

Education

SPM or above

Tools

Microsoft Office

MS Office Suite

Job description

Assist customer/tenant/owner/business operator for any inquiry, complaint or suggestion.

Serve as the first point of contact for customers seeking assistance over the phone, walk-in and email.

Manage/update website directory efficiently.

Responsible to submit renovation form, moving in/out form, prepare letters, notices and any related work.

Conduct the job scope in a professional manner.

Carry out any ad-hoc work which has been assigned.

What we're looking for

Educational background: Candidate must possess at least SPM and above.

Experience: At least 1 year(s) of working experience in related field is required. Fresh graduate(s) are encouraged to apply.

Skills and Abilities: Willing to work shift hours 5 days per week with Rest Day on weekday.

Proficient with Microsoft Office applications (e.g., Word, Excel, Outlook).

Open to learning new skills and gaining new experience.

Good attitude, responsible, honest and a team player.

Well-groomed in presentation and appearance, able and healthy.

Languages: Able to communicate in English, Bahasa Malaysia, and Mandarin is a plus.

Unlock job insights

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer service assistant?

Under its tagline, “The Biggest Wholesale Mall in Malaysia,” proudly certified by the Malaysia Book of Records, GM Klang Wholesale City stands tall as an iconic landmark in the nation’s wholesale industry. Since its inception in 2009, GM Klang has transformed the wholesale shopping experience, welcoming millions of visitors each year.

Strategically located in the bustling township of Bandar Botanic, GM Klang’s prime location offers unparalleled convenience with seamless accessibility via major highways such as the North South Highway, KESAS Highway, Shapadu, NKVE, SKVE dan LDP. This connectivity makes GM Klang a preferred choice for both local and international visitors.

Under its tagline, “The Biggest Wholesale Mall in Malaysia,” proudly certified by the Malaysia Book of Records, GM Klang Wholesale City stands tall as an iconic landmark in the nation’s wholesale industry. Since its inception in 2009, GM Klang has transformed the wholesale shopping experience, welcoming millions of visitors each year.

Strategically located in the bustling township of Bandar Botanic, GM Klang’s prime location offers unparalleled convenience with seamless accessibility via major highways such as the North South Highway, KESAS Highway, Shapadu, NKVE, SKVE dan LDP. This connectivity makes GM Klang a preferred choice for both local and international visitors.

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What can I earn as a Customer Service Assistant