Customer Service and Procurement Assistant

ESPP Sdn Bhd; George Town; Sur place; MYR 36 000 - 48 000; Plein temps

Résumé du poste

ESPP Sdn Bhd in Penang, George Town, seeks a Customer Service and Procurement Assistant to support customer enquiries and procurement processes. You will manage records, liaise with suppliers, and assist in ensuring on-time deliveries while maintaining strong vendor relationships.

The ideal candidate has a diploma in business/admin or related field, 1–2 years’ experience, and strong Excel and communication skills to work independently or as part of a team.

Qualifications

• Diploma in Business Admin, Supply Chain or related field.
• 1–2 years relevant work experience.
• Proficient in Microsoft Excel.
• Strong communication and coordination skills.
• Ability to work independently and in a team.

Responsabilités

• Answer customer queries via phone, email, chat or social media.
• Provide accurate information about products, services, or policies.
• Diagnose and troubleshoot customer problems or complaints.
• Maintain procurement records such as POs, invoices and delivery schedules.
• Communicate with suppliers to obtain quotations and monitor deliveries.
• Create and issue purchase orders based on approved requisitions.
• Monitor status of purchase orders to ensure timely delivery.
• Verify delivered items meet order specifications.

Connaissances

Customer service

Excel

Communication

Coordination

Teamwork

Formation

Diploma in Business Admin, Supply Chain

Outils

Microsoft Excel

Description du poste

Customer Service and Procurement Assistant

1. Answer customer queries via phone, email, chat, or social media platforms.

2. Provide accurate and comprehensive information about products, services, or policies.

3. Ensure responses are prompt and professional

4. Diagnose and troubleshoot customer problems or complaints.

5. Build and maintain positive relationships with customers through excellent service.

6. Follow up with customers to ensure their issues are resolved and they are satisfied.

7. Inform customers about discounts, offers, or upgrades that fit their needs.

8. Maintain and update procurement records, such as purchase orders, invoices, and delivery schedules.

9. Communicate with suppliers to obtain quotations, confirm orders, and follow up on deliveries.

10. Assist in building and maintaining positive relationships with vendors and suppliers.

11. Handle inquiries from suppliers and resolve issues related to orders or payments.

12. Create and issue purchase orders based on approved requisitions.

13. Monitor the status of purchase orders to ensure timely delivery.

14. Verify that delivered items meet order specifications, including quality and quantity.

15. Assist in tracking inventory levels and updating stock records.

16. Coordinate with the inventory team to identify reordering needs and avoid stockouts.

17. Help resolve issues related to delayed shipments, incorrect orders, or payment disputes.

Job Requirements:

1. Minimum Diploma in Business Admin, Supply Chain, or any other field

2. At least 1 or 2 years of relevant working experience

3. Proficient in Microsoft Excel

4. Good communication and coordination skills

5. Able to work independently and as part of a team