CUSTOMER SERVICE

Federal Packages Sdn Bhd; Simpang Ampat; On-site; MYR 13,000 - 20,000; Full time

Benefits offered by this job

Medical

Dental

Parking

Retirement Benefit

Canteen

Training Provided

Ca

Job summary

FEDERAL PACKAGES SDN. BHD. is seeking a driven Sales Admin to support order processing, quotations, cost estimation sheets and related documentation.

You will coordinate with marketing, sales, and cross-functional teams to ensure on-time delivery and resolve customer order issues while maintaining ISO compliance. The role requires at least SPM or Diploma, 1 year in sales or related field, and proficiency in English, Mandarin and Bahasa Malaysia.

Qualifications

• Possess at least SPM or Diploma in any field.
• Preferably at least 1 year working experience in sales or related field.
• Working knowledge of English, Mandarin and Bahasa Malaysia language.
• Good communication skills and able to work independently.
• Committed team player with pleasant personality and good working attitude.
• Willing to travel and possess own transportation.
• IT literate and able to work under pressure.
• We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

Responsibilities

• Ensure adherence to sales order acceptance policy, standard terms and conditions and sales administration requirement
• Handle related documentations including quotation, cost estimation sheet and etc.
• Provide fast response to customer enquiry and proactively manage order to meet committed delivery date and any special delivery requirement
• Establish and maintain effective lines of communication with marketing/sales dept managers, sales executive, business development executive and cross-functional teams to resolve customer order related issues
• Follow up on outstanding issues and handle demanding customers with tact, taking ownership for customer satisfaction
• Assist marketing/sales dept managers, sales executive and business development executive in running day-to-day operations of the sales & marketing dept
• Commit to company rules and regulations towards ISO 9001:2000, ISO 14001 and ISO 45001
• Meet performance goals including productivity, attendance, punctuality, good working attitude and discipline
• Carry out any other job functions or administration task assigned by management

Skills

Multilingual communication

Independent worker

Education

SPM or Diploma

Job description

Ensure adherence to sales order acceptance policy, standard terms and conditions and sales administration requirement

Handle related documentations including quotation, cost estimation sheet and etc.

Provide fast response to customer enquiry and proactively manage order to meet committed delivery date and any special delivery requirement

Establish and maintain effective lines of communication with marketing/sales dept managers, sales executive, business development executive and cross-functional teams to resolve customer order related issues

Follow up on outstanding issues and handle demanding customers with tact, taking ownership for customer satisfaction

Assist marketing/sales dept managers, sales executive and business development executive in running day-to-day operations of the sales & marketing dept

Commit to company rules and regulations towards ISO 9001:2000, ISO 14001 and ISO 45001

Meet performance goals including productivity, attendance, punctuality, good working attitude and discipline

Carry out any other job functions or administration task assigned by management

About you

Possess at least SPM or Diploma in any field

Preferably at least 1 year working experience in sales or related field

Working knowledge of English, Mandarin and Bahasa Malaysia language

Good communication skills and able to work independently

Committed team player with pleasant personality and good working attitude

Willing to travel and possess own transportation

IT literate and able to work under pressure

\"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.\"

FEDERAL PACKAGES SDN. BHD. is one of the pioneer in paper related packaging industry in Malaysia. We specialize in manufacturing of corrugated boxes, multi-wall paper bag and offset packaging products. We require dynamic and qualified applicants to fill the following positions in line with our expansion programme.

FEDERAL PACKAGES SDN. BHD. is one of the pioneer in paper related packaging industry in Malaysia. We specialize in manufacturing of corrugated boxes, multi-wall paper bag and offset packaging products. We require dynamic and qualified applicants to fill the following positions in line with our expansion programme.

Manufacturing, Transport & Logistics 101-1,000 employees

Perks and benefits

• Medical


• Dental


• Parking


• Retirement Benefit


• Canteen


• Training Provided


• Ca