Customer Service

KEENHI DISTRIBUTION; Johor Bahru; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

Free parking

Medical benefits

On-the-Job Growth & Training

Collaborative and supportive team

Job summary

KEENHI DISTRIBUTION seeks a proactive Customer Service Representative to engage with potential leads across digital channels. You will be the first contact for inquiries, provide accurate product details, and connect leads with our authorized dealer network.

Responsibilities include handling WhatsApp and social messages, explaining features and pricing, routing leads to dealers, validating content before posts, and following up on warm leads to move them through the initial sales stage.

Qualifications

• Experience in customer support or digital customer service (1–2 years preferred).
• Excellent written and verbal communication skills.
• Ability to quickly learn, understand, and explain product specifications.

Responsibilities

• Handle digital inquiries via WhatsApp and social media promptly and professionally.
• Explain product features, specifications, and pricing to build buying intent.
• Route qualified leads to the appropriate authorized dealer for purchases or demos.
• Assist with content prep by verifying copy, media assets, and account settings before publishing social posts.
• Nurture and follow up with warm leads to move through the initial sales stage.
• Document common customer queries, objections, and dealer feedback to help refine campaigns and product offerings.

Skills

Customer service

Communication

Product knowledge

Customer-centric

Tools

WhatsApp

Social media

Job description

KEENHI DISTRIBUTION is looking for a proactive, customer-focused Customer Service Representative to engage with potential leads across our digital channels. In this role, you will be the first point of contact for prospective customers inquiring about our products. Your goal is to provide accurate product details, recommending solutions, and connecting leads with our authorized dealer network.

What you'll be doing

Handle Digital Inquiries: Respond promptly and professionally to incoming customer messages on WhatsApp and social media.

Explain Product Details: Present product features, specifications, and pricing to build buying intent.

Route Leads to Dealers: Connect qualified prospects to the appropriate authorized dealer shop for purchases or demos.

Assist with Content Prep: Verify copy, media assets, and account settings prior to publishing social media posts.

Nurture & Follow Up: Track incoming inquiries and follow up with warm leads through the initial sales stage.

Feedback & Reporting: Document common customer queries, objections, and dealer feedback to share with the sales and marketing teams to help refine campaigns and product offerings.

What we’re looking for

Experience: 1–2 years of experience in customer support, or digital customer service. Fresh graduate is also welcome to apply.

Communication Skills: Excellent written and verbal communication skills.

Product Aptitude: Ability to quickly learn, understand, and explain detailed product specifications and technical features.

Customer-Centric Mindset: Strong interpersonal skills, patience, and persuasive.

What we offer

At KEENHI DISTRIBUTION, we are committed to providing our employees with a rewarding and fulfilling work environment. We offer competitive remuneration, opportunities for career development, and a range of benefits, including:

• Performance bonus
• Free parking
• Medical benefits
• On-the-Job Growth & Training
• Collaborative and supportive team environment