Customer Sales Engineer

SKF ISEAM; Johor; On-site; MYR 60,000 - 90,000; Part time

Job summary

SKF ISEAM in Malaysia’s Southern Region seeks a Customer Sales Engineer to drive industrial product sales and develop distributor relationships across Johor. This contract role focuses on growing business with manufacturers, analysing market data and turning insights into actionable sales opportunities.

You will collaborate with distributors and customers, prepare proposals and quotations, manage orders and follow-ups, and travel throughout Johor to meet targets.

Qualifications

• Bachelor's degree or diploma in engineering, business, sales, marketing or a related field.
• 1–3 years in sales, customer service, or business development in industrial/manufacturing.
• Strong analytical and data interpretation skills with the ability to analyse sales performance.

Responsibilities

• Sales and business development in the Southern Region, including distributor collaboration.
• Identify leads and drive opportunities from engagement to quotation and closure.
• Upsell and develop key customer accounts.
• Provide product guidance and basic technical support to distributors and customers.
• Collaborate with internal teams to fulfill customer requirements.
• Monitor market conditions and provide timely market intelligence.
• Travel extensively within Johor and the Southern Region.

Skills

Sales experience

Analytical skills

Excel proficiency

PowerPoint

Communication

Negotiation

Time management

Distributor relationships

Education

Bachelor's Degree

Job description

Job Title: Customer Sales Engineer – Industrial Products Sales

Location: Southern Region (Johor)

Job Type: Contract

About the Role We are looking for a Customer Sales Engineer to support industrial product sales and customer development in the Southern Region of Malaysia. The role will focus on developing business with manufacturing customers while working closely with our distributor network to drive sales performance, strengthen customer relationships and identify new business opportunities. The successful candidate should be commercially minded, analytical and customer-focused, with the ability to interpret sales data, manage multiple priorities and turn market information into actionable sales opportunities. This is a field-based role requiring regular engagement with distributors and manufacturing customers across Johor and the Southern Region.

Responsibilities

Key Responsibilities

• Sales & Business Development
• Pipeline conversion – actively identify, secure and qualify leads, and drive sales opportunities through the pipeline from initial engagement to quotation, order conversion and closure in the Southern Region.
• Upselling & account development – identify additional opportunities, expand product penetration and strengthen business within key customer accounts.
• Engage with manufacturing customers to understand their operational needs and recommend suitable industrial products and solutions.
• Identify new customers, applications and business opportunities within the manufacturing sector.
• Prepare sales proposals, quotations and commercial information where required.
• Achieve assigned sales, customer development and business growth objectives.
• Distributor Management & Field Engagement
• Develop and maintain strong relationships with distributors and end customers to support long-term business growth.
• Distributor field engagement – rotate regularly with distributor partners, with at least 1–2 weeks per month working alongside distributor's front-line sales team to support customer visits, opportunity development, pipeline conversion and market coverage.
• Work closely with assigned distributors to monitor sales performance, identify gaps against targets and develop actions to improve sell-out and business growth.
• Support distributor sales teams in managing customer enquiries, opportunities, quotations, orders and follow-ups.
• Conduct regular customer and distributor visits to understand market conditions, competitor activities and customer requirements.
• Provide timely market intelligence on competitor activities, pricing, customer requirements and emerging opportunities.

Data Analysis, Inventory & Business Planning

• Analyse sales data, customer trends, product performance and opportunity pipelines to identify potential growth opportunities and areas requiring attention.
• Prepare and maintain regular sales reports, opportunity trackers and performance updates.
• Inventory planning & audits – support distributors with stock planning, inventory reviews, stock ageing analysis and inventory optimisation to ensure healthy stock levels and availability.
• Monitor distributor inventory and identify potential overstocking, understocking or slow-moving inventory issues.
• Use sales and inventory data to support recommendations and action plans with distributors.

Technical & Customer Support

• Provide product guidance, technical consultation and basic application support to customers and distributor sales teams.
• Technical sales support – assist distributor sales teams and customers with product and application-related requirements, including product selection and basic technical enquiries.
• Manage customer enquiries and coordinate troubleshooting or technical issues with relevant internal teams.
• Deliver product introductions, training and post-sales support where required.
• Systems & Internal Collaboration
• New inventory system transition – provide hands-on support to distributors during the implementation, transition and adoption of the new inventory management system.
• Support distributors in understanding system processes and ensure accurate and timely adoption.
• Collaborate with Sales, Engineering, Customer Service, Logistics and other internal teams to ensure timely fulfilment of customer requirements.
• Support product promotions, campaigns and other sales initiatives with distributors and customers.
• Ensure accurate and timely reporting of sales activities, opportunities and customer information.

Qualifications

• Bachelor's Degree or Diploma in Engineering, Business, Sales, Marketing or another relevant discipline.

Required Skills

• 1–3 years of experience in sales, customer service, application engineering or business development, preferably within the industrial or manufacturing sector.
• Industrial product or bearing knowledge is an advantage, but strong willingness and ability to learn is essential.
• Strong analytical and data interpretation skills, with the ability to analyse sales performance and identify trends, gaps and opportunities.
• Minimum Intermediate-level Microsoft Excel proficiency, including PivotTables, VLOOKUP/XLOOKUP, filtering, sorting, basic formulas and data analysis.
• Good proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Strong interpersonal and relationship-building skills, with the ability to establish trust with distributors and customers.
• Good communication, presentation and negotiation skills.
• Strong follow-up, organisation and time-management skills, with the ability to manage multiple accounts and priorities.
• Commercially aware with an understanding of sales targets, pricing, margins and opportunity pipelines.
• Proactive, self-motivated and comfortable working independently in a field-based environment.
• Able to work collaboratively with cross-functional internal teams.
• Customer-oriented with a strong sense of ownership and accountability.
• Willing to travel extensively within Johor and the Southern Region.

Preferred Skills

• The ideal candidate is someone who:
• Thinks analytically and is comfortable working with numbers and sales data.
• Takes ownership and follows through on commitments.
• Builds strong relationships and earns the trust of distributors and customers.
• Is proactive in identifying problems and opportunities.
• Can balance customer needs, distributor priorities and company objectives.
• Is organised, disciplined and able to manage multiple priorities.
• Has the curiosity and willingness to learn industrial products and applications.