Customer Relations Team Leader

Ikea Ab; Johor Bahru; On-site; MYR 30,000 - 45,000; Full time

Job summary

IKEA in Malaysia is seeking to build and retain long-lasting relationships with customers in a multichannel retail environment. You will help fulfill customer needs, drive visits, and turn motivation into opportunities, while delivering a positive shopping experience that earns trust in the IKEA Brand.

The role requires passion for home furnishing, strong communication, and the ability to support co-workers and handle weekend and shift hours.

Qualifications

• Solid understanding of the easy buying experience.
• Cost and budget management and proven leadership skills in a people-centric organisation.
• Be passionate about customers and act to ensure a positive shopping experience.
• Passionate about home furnishing, people's life at home and the IKEA range of products and services.
• Good communication, negotiation and influencing skills.
• Good attention to detail by being persistent, structured and accurate.
• Willing to work on weekend, shift hours and public holidays.

Responsibilities

• To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.
• Understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.
• Ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.
• Ensuring the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensuring that customers’ issues are handled in a reliable, efficient, accurate and friendly way.
• Ensuring that co-workers are supported in their daily work.

Skills

Customer focus

Communication skills

Negotiation skills

Attention to detail

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description

To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by:

• valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.
• understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.
• ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit

To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:

• ensuring thedepartment is fast and efficient our customers, and cost-effective for the IKEA store.
• ensuring that customers’ issues are handled in a reliable, efficient, accurate and friendly way.
• ensuring that co-workers are supported in their daily work.

Qualification

• Solid understanding of the easy buying experience.
• Cost and budget management and proven leadership skills in a people-centric organisation.
• Be passionate about customers and act to ensure a positive shopping experience.
• Passionate about home furnishing, people's life at home and the IKEA range of products and services.
• Good communication, negotiation and influencing skills.
• Good attention to detail by being persistent, structured and accurate.
• Willing to work on weekend, shift hours and public holidays.

More Information

Please apply by 15-Oct-2026.