Customer Relations Lead: Elevate the Shopping Experience

IKEA; Johor Bahru; On-site; MYR 27,000 - 54,000; Full time

Job summary

IKEA Malaysia in Johor Bahru is seeking a customer-focused retail professional to build and retain long-lasting relationships with new and existing customers across multiple channels. You will value and fulfill customer needs to drive more frequent visits.

You will help create a positive shopping experience that reinforces trust in the IKEA brand before, during and after every visit, while ensuring the department is fast, efficient and cost-effective for the store.

Qualifications

• Solid understanding of the easy buying experience.
• Cost and budget management and proven leadership skills in a people-centric organisation.
• Be passionate about customers and act to ensure a positive shopping experience.
• Passionate about home furnishing, people's life at home and the IKEA range of products and services.
• Good communication, negotiation and influencing skills.
• Good attention to detail by being persistent, structured and accurate.
• Willing to work on weekend, shift hours and public holidays.

Responsibilities

• Build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.
• Stimulate more frequent visits by understanding customer motivation and expectations.
• Ensure a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.
• Ensure the department is fast and efficient for our customers.
• Ensure that customers’ issues are handled in a reliable, efficient, accurate and friendly way.
• Ensure that co-workers are supported in their daily work.

Skills

Customer focus

Communication skills

Negotiation skills

Leadership

Budget management

Attention to detail

Problem solving

Job description

IKEA Malaysia in Johor Bahru is seeking a customer-focused retail professional to build and retain long-lasting relationships with new and existing customers across multiple channels. You will value and fulfill customer needs to drive more frequent visits.

You will help create a positive shopping experience that reinforces trust in the IKEA brand before, during and after every visit, while ensuring the department is fast, efficient and cost-effective for the store.