Customer Relations Lead - Auto & Service Excellence

Telagamas Motors Sdn. Bhd.; Kulim; On-site; MYR 36,000 - 47,000; Full time

Benefits offered by this job

Customer engagement programs

Job summary

Telagamas Motors Sdn. Bhd. is seeking a Customer Relations Executive for Toyota Kulim to manage inquiries, feedback, and complaints across phone, email, social media, and in-person channels.

You will follow up after vehicle purchases or services to ensure satisfaction and maintain strong customer relationships. The role requires crafting accurate records, reporting on monthly analyses, and coordinating with Sales and Service to resolve issues while upholding service standards in a fast-paced

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Customer Service, Marketing, Communications, or related field.
• Minimum 2 years of experience in Customer Service, Customer Relations, or Hospitality.
• Experience in the automotive industry is an added advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Customer-oriented with a positive and professional attitude.
• Able to work independently and as part of a team.
• Good organizational and time management skills.

Responsibilities

• Handle customer enquiries, feedback, and complaints professionally via phone, email, social media, and walk-in customers.
• Follow up with customers after vehicle purchase or service to ensure satisfaction.
• Investigate and resolve customer complaints promptly while maintaining positive customer relationships.
• Monitor and improve CSI performance.
• Coordinate with Sales, Service, and other departments to resolve customer issues effectively.
• Maintain accurate customer records, case reports, and follow-up activities.
• Prepare monthly customer service and complaint analysis reports.
• Assist in planning and executing customer engagement programs, events, and loyalty initiatives.
• Ensure all customer concerns are addressed within the company's service standards.
• Perform other duties assigned by Management.

Skills

Customer service

Communication

Problem-solving

Conflict resolution

Teamwork

Time management

Education

Diploma or Bachelor’s Degree in Business Administration/Customer Service/Marketing/Communications

Job description

Telagamas Motors Sdn. Bhd. is seeking a Customer Relations Executive for Toyota Kulim to manage inquiries, feedback, and complaints across phone, email, social media, and in-person channels.

You will follow up after vehicle purchases or services to ensure satisfaction and maintain strong customer relationships. The role requires crafting accurate records, reporting on monthly analyses, and coordinating with Sales and Service to resolve issues while upholding service standards in a fast-paced