Customer Relations Executive | Automotive | Zeekr Center KLCC

PREEMINENT AUTO SDN BHD; Kuala Lumpur; Sur place; MYR 40 000 - 70 000; Plein temps

Avantages offerts par ce poste

Attractive incentives

Career growth opportunities

Dynamic team culture

Résumé du poste

PREEMINENT AUTO SDN BHD, the authorised ZEEKR dealer, is seeking a Customer Relations Executive in Kuala Lumpur. You will build strong relationships with ZEEKR owners, manage the owner community, and enhance the overall customer experience through events, referral programmes, and cross-functional coordination with the ZEEKR Malaysia team.

The role requires 2–4 years in customer relations or related fields, fluency in English and Bahasa Malaysia (Mandarin an advantage), and a valid Malaysian

Qualifications

• Diploma or Degree in Marketing, Business Administration, Communications, or a related field.
• 2–4 years of experience in Customer Relations, User Operations, Community Management, Event Coordination, Premium Retail, Automotive, or Hospitality industries.
• Fluent in English and Bahasa Malaysia; Mandarin is an added advantage.
• Strong event planning and coordination skills, social media proficiency, excellent communication and interpersonal abilities, problem-solving capability, and proficiency in Microsoft Office and CRM systems.
• Possess a valid Malaysian driving license and be willing to travel for events and customer engagement activities when required.

Responsabilités

• Owner Community Management: Develop and maintain relationships with ZEEKR owners and manage engagement initiatives.
• Events & Brand Activities: Plan, coordinate, and execute owner events, showroom activities, test-drive events, and brand engagement programmes.
• Referral & Feedback Tracking: Manage referral leads, monitor programme performance, handle enquiries and escalation cases.
• Systems & Cross-Functional Coordination: Maintain customer records, prepare operation reports, and coordinate with showroom teams and cross-functional departments.

Connaissances

English

Bahasa Malaysia

Mandarin (advantage)

Event planning

Social media

Communication

Interpersonal skills

Problem solving

Microsoft Office

CRM systems

Driving license

Formation

Diploma or Degree in Marketing or related field

Outils

CRM systems

Microsoft Office

Description du poste

Customer Relations Executive | Automotive | Zeekr Center KLCC

About the Role – Customer Relations Executive

Join our ZEEKR | Preeminent Auto Marketing team as a Customer Relations Executive, you will be responsible for build strong relationships with ZEEKR owners, manage owner community engagement, and enhance the overall customer experience.

The role also involves organizing customer events and brand activities, managing referral programmes, handling customer feedback, and coordinating with internal teams to strengthen customer loyalty and brand advocacy.

Key Responsibilities

1. Owner Community Management

Develop and maintain strong relationships with ZEEKR owners through regular engagement initiatives.

Manage owner community activities and communication channels.

Foster brand advocacy and encourage customer participation in community programmes.

Identify and engage key opinion leaders (KOLs) and influential customers within the owner community.

2. Events & Brand Activities

Plan, coordinate, and execute owner events, showroom activities, test-drive events, and brand engagement programmes.

Support ZEEKR marketing campaigns and promotional initiatives.

Manage end-to-end event operations, including vendor coordination, logistics, registration, and post-event follow-up.

Coordinate social media content amplification by encouraging owner-generated content and event coverage.

3. Referral & Feedback Tracking

Manage customer referral leads and monitor referral programme performance.

Handle customer enquiries, complaints, and escalation cases in a professional and timely manner.

Track inquiry follow-ups, conversion status, and customer satisfaction metrics.

Provide feedback and insights to improve customer experience and retention initiatives.

4. Systems & Cross-Functional Coordination

Maintain accurate customer records and update backend systems and CRM platforms.

Prepare operational reports, event summaries, referral reports, and customer engagement analytics.

Coordinate with ZEEKR Malaysia, showroom teams, and cross-functional departments to ensure consistent execution of customer and brand initiatives.

Support administrative and operational tasks related to customer relations activities.

Required Qualifications

Diploma or Degree in Marketing, Business Administration, Communications, or a related field.

Minimum 2–4 years of experience in Customer Relations, User Operations, Community Management, Event Coordination, Premium Retail, Automotive, or Hospitality industries.

Fluent in English and Bahasa Malaysia; Mandarin is an added advantage.

Strong event planning and coordination skills, social media proficiency, excellent communication and interpersonal abilities, problem-solving capability, and proficiency in Microsoft Office and CRM systems.

Possess a valid Malaysian driving license and be willing to travel for events and customer engagement activities when required.

Work Location:

About ZEEKR | Preeminent Auto Sdn. Bhd.

Preeminent Auto Sdn Bhd is the authorised dealer for ZEEKR, a global premium electric vehicle brand redefining luxury, performance, and intelligent mobility. With showrooms at:-

Zeekr Space IOI Mall Puchong

We are committed to delivering an exceptional EV ownership experience through innovation, service excellence, and a passion for sustainable mobility.

Why Join Us?

• Be part of a global premium EV brand
• Attractive commission & performance incentives
• Strong career growth opportunities
• Supportive and dynamic team culture
• Shape the future of luxury electric mobility