Customer Program Management Specialist

Celestica; Kedah; On-site; MYR 90,000 - 150,000; Full time

Job summary

Celestica is seeking a seasoned account management professional in Malaysia to guide profitability, forecast accuracy, planning, and strategy execution for key customers. You will handle order/demand management, ECO readiness, and NRE exposure while coordinating pricing and contract terms with internal teams.

You will drive customer satisfaction through proactive communication, regular program reviews, and swift resolution of issues. Exposure to PCB manufacturing and SCM will be valued.

Qualifications

• Minimum 5–6 years in related fields.
• Bachelor degree in a relevant field.
• Experience in order/demand management and RMA is an added value.
• In-depth knowledge of manufacturing PCBs and SCM.
• Strong negotiation and contract terms experience.
• Excellent presentation and problem resolution skills.

Responsibilities

• Manage customer account profitability, forecasting, planning and monitoring execution of strategies.
• Oversee order and demand managements and ECO implementation.
• Coordinate pricing, bids and contract terms development and management.
• Maintain high levels of customer satisfaction and issue resolution.
• Communicate with customers regularly to ensure progress and status reporting.
• Lead program-tracking meetings with customer and internal teams.
• Collaborate with cost engineering, finance and SCM to analyze costs and price variances.

Skills

Account management

Forecasting

Negotiation

Customer communication

Education

Bachelor Degree

Tools

ERP systems

Excel

Job description

With guidance from more experienced team members manages customer account profitability, forecasting, planning and monitoring efficiency and execution of strategies.

Manages order & demand managements

ECO management and coordinates ECO implementation, 4M, readiness, new build, exposure/liability, rework and also NRE

Strong participation in pricing/bid preparation and the development and management of contract terms.

Manages and monitors customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management).

Communicates frequently with customers to help ensure satisfaction with the company and the products.

Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.

Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.

Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.

Job Requirements

Minimum at least 5-6 years working experience in related fields

Minimum education is Bachelor Degree in relevant fields

Candidate with Order Management, Deman Management and Return Merchandise Authorization (RMA) foundation and exposure will be an added value.

In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.

In-depth knowledge of the business issues associated with manufacturing PCBs.

In-depth knowledge of product pricing, contracts and contract negotiations.

Thorough understanding of business risks and price make up (Value add and Materials)

Excellent customer contact, negotiation and problem resolution skills.

Good presentation, database management and computer skills.

Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.

Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.

Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Consumer Electronics Manufacturing 1,001-5,000 employees

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.