Customer Program Management Analyst

Celestica Electronics (M) Sdn Bhd; Kulai; On-site; MYR 60,000 - 90,000; Full time

Job summary

Celestica Electronics (M) Sdn Bhd is seeking a skilled liaison between customers and the production team to ensure accurate order processing, on-time production, and proactive resolution of supply chain issues before they impact customers.

The role oversees orders from entry to delivery, manages excess and obsolete materials, troubleshoots delays, and prepares metrics like OTD and forecasting accuracy while leading cross-functional production meetings.

Qualifications

• Must be a degree holder and minimum of 4 years of related experience (typically in manufacturing, supply chain, or account management).
• Expert knowledge of Microsoft Office, specifically Excel, Access, Word & PowerPoint.
• Proficient data entry with high speed and accuracy.
• Familiarity with EDI transmissions and database management for tracking corrective actions.

Responsibilities

• Monitor customer orders from entry to delivery.
• Manage Excess & Obsolete materials to minimize waste.
• Troubleshoot production delays and material shortages.
• Prepare performance metrics: On-Time Delivery, forecasting accuracy, and yield reports.
• Lead production meetings and communicate customer requirements to managers.
• Track project billing and assist with quotes for new products or services.

Skills

Verbal communication

Written communication

Negotiation

Conflict resolution

Root cause analysis

Multi-project management

Supply chain knowledge

Education

Bachelor's degree

Tools

Excel

Access

Word

PowerPoint

EDI transmissions

Database management

Job description

You will act as the primary liaison between customers and the production team. Your mission is to ensure orders are processed accurately, production stays on schedule, and any supply chain hiccups (like material shortages) are resolved before they impact the customer.

Detailed Description

Performs tasks such as, but not limited to, the following:

Monitoring customer orders from entry to delivery, including managing E&O (Excess and Obsolete) materials to minimize waste.

Troubleshooting issues related to production delays, and material shortages.

Preparing detailed performance metrics, including On-Time Delivery (OTD), forecasting accuracy, and yield reports.

Leading production meetings to relay customer requirements and working with department managers to close "root cause" issues.

Tracking project billing and assisting senior members with quotes for new products or services.

Education & Experience

Must be a degree holder and minimum of 4 years of related experience (typically in manufacturing, supply chain, or account management).

Technical Skills & Systems

Expert knowledge of Microsoft Office, specifically: Excel, Access, Word & PowerPoint.

Proficiency in entering detailed data with high speed and a high degree of accuracy.

Familiarity with EDI transmissions and database management for tracking corrective actions.

Industry Knowledge

Strong understanding of manufacturing processes, production schedules, and scheduling requirements.

Comprehensive knowledge of logistics and business issues associated with the manufacturing cycle.

Ability to interpret and manage customer contracts, terms, and conditions.

Core Competencies

Proven ability to perform root-cause analysis and resolve complex issues related to materials, forecasts, and returns.

Ability to manage multiple, detailed projects simultaneously while meeting tight deadlines.

Excellent verbal and written communication skills for interfacing with both internal teams and external high-level customers.

Strong skills in negotiation and conflict resolution.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Consumer Electronics Manufacturing 1,001-5,000 employees

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.