Program Manager (Customer & Account Management)

Celestica Electronics (M) Sdn Bhd; Kulai; On-site; MYR 78,000 - 100,000; Full time

Job summary

Celestica Inc. is seeking a seasoned Customer Program Manager in Malaysia to lead cross-functional program execution and align customer expectations with internal teams.

The CPM will manage commercial risk, drive revenue targets, and coordinate operations, supply chain, quality, and engineering across global time zones. Qualified candidates bring 8–10 years in program management or similar roles, prefer experience in contract manufacturing, and hold a bachelor’s degree in engineering or a

Qualifications

• 8–10 years of experience in program management, manufacturing operations, or customer-facing technical account management.
• Preferred experience in Contract Manufacturing.

Responsibilities

• Lead cross-functional matrix teams (Operations, Supply Chain, Quality, Engineering) to meet milestones and deliverables without direct line authority.
• Serve as primary contact for customer accounts; track commitments, prevent scope creep, monitor revenue exposure, align forecasts with capacity.
• Drive root-cause analysis and resolve high-stakes yield, delivery, or quality crises under time pressure.
• Monitor program financials (NRE costs, scrap/rework, inventory) to protect profitability.
• Maintain executive presence while communicating delays and capacity bottlenecks to stakeholders.
• Host regular status reviews and provide monthly/quarterly performance reporting.

Skills

Program management

Manufacturing operations

Customer-facing accounts

Education

Bachelor’s degree in Engineering, Business, or Supply Chain

Job description

Monthly Salary: RM 7,000 – RM 9,000 per month

Mandatory Experience Required: 8–10 years of experience in program management, manufacturing operations, or customer-facing technical account management. Preferred experience in Contract Manufacturing.

Role Overview

We are seeking a highly motivated and experienced Customer Program Manager (CPM) to lead cross-functional program execution and customer alignment. The CPM acts as the primary interface between the customer and internal teams to manage high-stakes program execution, track commercial risk, and deliver on revenue and margin targets without relying on direct line authority.

Key Responsibilities

Cross-Functional Leadership & Matrix Management: Lead matrixed cross-functional teams (Operations, Supply Chain, Quality, Engineering) to achieve milestone dates and project deliverables without direct line authority.

Customer & Commercial Management: Serve as the primary point of contact for customer accounts; track customer commitments, prevent scope creep, monitor revenue exposure, and ensure continuous alignment between customer forecasts and factory capacity.

Crisis Management & Problem Solving: Drive root-cause analysis (RCA) and resolve high-stakes yield, delivery, or quality crises under extreme time constraints while preserving strong customer relationships.

Financial Control & Exposure Management: Actively monitor program financials by tracking NRE (Non-Recurring Engineering) costs, scrap/rework expenses, and inventory levels to minimize excess exposure and protect program profitability.

Executive Communication & De-escalation: Maintain strong executive presence while communicating tough news (delays, yield issues, capacity bottlenecks) to demanding customer stakeholders while maintaining trust and transparency.

Program Reviews & Operations Alignment: Host regular status tracking meetings with customer and internal teams. Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews (CPRs).

Global Support Alignment: Support flexible communication hours (20–30% off-shift) as needed to align with global/US customer time zones.

Requirements

Education: Bachelor’s degree in Engineering, Business, Supply Chain, or a related field (or equivalent practical experience).

Experience: 8–10 years of experience in program management, manufacturing operations, or customer-facing technical account management. Preferred experience in Contract Manufacturing.

Leadership: Proven track record of leading complex, cross-functional teams in a matrixed organization without direct supervisory authority.

Commercial & Financial Acumen: Demonstrated ability in managing scope creep, tracking NRE costs, scrap/rework expenses, excess inventory, and understanding contract pricing structures.

Crisis & Conflict Resolution: Demonstrated experience navigating high-pressure delivery or quality crises using structured problem-solving (e.g., RCA, 8D) and executive-level de-escalation skills.

Communication: Exceptional verbal, written, and presentation skills with an ability to build trust with aggressive or demanding customer teams.

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.