Customer Master Data Analyst

L'Oréal; Petaling Jaya; On-site; MYR 40,000 - 70,000; Full time

Job summary

L'Oréal in Malaysia (BEST in KL) seeks a Customer Master Data Analyst to manage customer data creation, updates, and governance in support of multiple markets. You will ensure data quality and participate in continuous improvement, reporting to the Customer Master Data Manager.

The role requires 2–4 years of MDM experience, SAP and Microsoft Office proficiency, and strong communication and teamwork skills. A collaborative, process-driven environment awaits in this Global Business Services hub.

Qualifications

• At least 2–4 years in experience in MDM.
• Previous experience in Customer Master Data Management
• Has experience in SAP and Microsoft Office (Excel, Power Point, Word)
• Details oriented, high level of rigor, action oriented
• Very good written / oral communication skills
• Teamwork/Adaptability

Responsibilities

• Create and update/enrich customer master data according to requirements and standards.
• Ensure completeness and quality of the master data and participate in process improvement.
• Report to the Customer Master Data Manager.
• For the Senior profile: mentor junior profiles and manage MD projects.
• Follow Customer Master Data governance and standards.
• Support data creation or update for arbitration cases.
• Manage activity levels and workload for Master Data Specialists.
• Perform data quality controls and report progress regularly.
• Raise alerts for data quality degradation and coordinate fixes.

Skills

Details oriented

Rigor

Action oriented

Written and verbal communication

Teamwork

Adaptability

Tools

SAP

Microsoft Office

Job description

Who we are?

Change is the DNA of L'Oréal; we are constantly leading the beauty industry to go beyond. In 1909, we began as a small store selling hair dye. Today, we have a portfolio of 36 international brands and a global presence in 150 countries.

Who we are?

Change is the DNA of L'Oréal; we are constantly leading the beauty industry to go beyond. In 1909, we began as a small store selling hair dye. Today, we have a portfolio of 36 international brands and a global presence in 150 countries.

At L'Oréal, there are 6 Zone Business Services Centers supporting the Group. Our L’Oréal Global Business Services, with mission of providing excellence Finance Services, improving operational performance and processes continuously resulted in world-class Finance Services and catalyst for Finance Process Transformation, and delivering top efficient and effective processes whilst maintaining integrity. To transform our vision into reality we are working on the following 3 mindset pillars: DO THE RIGHT THING, DO IT RIGHT AND DO IT BETTER.

One of centers set up in Malaysia, we call it BEST in KL (BEST stands for Business Expertise, Services & Technologies), provides financial services to 20+ markets within North Asia & SAPMENA (South Asia Pacific, Middle East & North Africa).

Key Job Responsibilities

The Customer Master Data Analyst is responsible for.

• In charge of the creation and the update/enrichment of customer master data according to the requirements and in compliance with agreed guidelines and standards
• Ensure the completeness and quality of the master data and participate to the continuous improvement of the process
• Report to the Customer Master Data Manager
• For the Senior profile: act as a mentor for the junior profiles and manage MD projects

Request management

• Ensure Customer Master Data standards and governance processes are followed
• Support business for Data creation or Data update for cases requiring arbitration
• Manage Master Data Specialist activity levels and workload

Quality and continuous improvement

• Execute data quality controls identified by CoO Quality Engineer and record progress on regular basis
• Alert in case of Data quality degradation
• Report data delay, issue to local business team
• Fix data issue generated by data pool or raise ticket for data correction to allow data re-publication
• On demand, get involved in projects led by Project Lead

Who We Are Looking For

• At least 2-4 years in experience in MDM.
• Previous experience in Customer Master Data Management
• Has experience in SAP and Microsoft Office (Excel, Power Point, Word) Details oriented, high level of rigor, action oriented
• Very good written / oral communication skills
• Teamwork/Adaptability