Customer Service Operations Representative

Keysight Technologies; George Town; On-site; MYR 30,000 - 48,000; Full time

Job summary

Keysight Technologies is hiring for a Customer Master Data role based in Penang. You will manage lifecycle and quality of customer data across systems including MDM, Oracle, and Salesforce, ensuring a trusted global view for the business.

You will handle data requests, maintain standards, and support regional/regional CMD projects, working with CSR, field engineers, and distributors to validate data integrity.

Qualifications

• Bachelor's or Master Degree or equivalent.
• Fresh graduates welcome to apply.
• WW team supporting users globally.
• Working hours include Malaysian Penang time shifts.

Responsibilities

• Maintain Customer Data in MDM/Oracle; single entry point for creation and maintenance in MDM, Oracle, and Salesforce.
• Handle CMD RMT Tool/email requests with SLA compliance.
• Ensure data formatting and regulatory compliance for regional/local needs.
• Register users for Keysight Direct Online Store.
• Collaborate with CSR, Field Engineers, Distributors and Credit teams to validate data.
• Lead or participate in CMD internal or WW/regional projects.

Skills

MS Office

Data governance

Data quality

English & Chinese

Attention to detail

Education

Bachelor's or Master's degree

Tools

MDM

Oracle

Salesforce

Python

AI/ML

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

The Customer Master Data Team is responsible for managing the life cycle and quality of Worldwide Keysight Customer and Partner Data in Keysight systems, which presents an accurate global view of our customers we do business with and their company structures. The team ensures that Keysight can derive legal compliance, effective risk management and operational efficiency from the customer database through systematic data stewardship. The Customer Master Data Team holds the ownership for customer data standards for all Keysight customers and partners worldwide across business.

• Responsible for maintaining Customer Data in MDM/Oracle. Single entry point for customer creation and maintenance request in MDM, Oracle, and Salesforce.
• Answer to requests/queries coming through the CMD RMT Tool/email from Keysight businesses while respecting Service Level Agreement (SLA).
• Ensure consistent data formatting and comply with regional/local regulations together with Keysight requirement.
• Perform User registration for Keysight Direct Online Store.
• Liaise with CSR / Contact Centers / Field Engineers / External Distributors / Credit in order to confirm reliability / validation of Customer Data.
• Perform customer data cleanup as and when detected.
• Lead and/or participate in CMD internal projects and/or WW/Regional projects.

Qualifications

• Bachelors or Master Degree or University Degree or equivalent.
• Prior experience is an added advantage but fresh graduate without experience is welcome to apply.
• The person will be part of WW team supporting users globally
• The candidate will be working on one of the working hours listed.
  • Monday to Friday and starts at 8am/8.30am till 5pm/5.30pm Penang time.
  • Monday to Friday and starts at 10am till 7pm Penang time.
  • Tuesday to Saturday and starts at 5.30am till 2.30pm Penang time.
• Language requirements: English and Chinese with any additional foreign language as added advantage
• Computer literate, good understanding of MS Office applications, Knowledge of MDM, Oracle, SalesForce or programming languages such as Python, AI&ML would be desirable.
• Having experience managing customer data in MDM, Oracle, and/or SalesForce will be an added advantage.
• Successful candidates should be detail oriented with a demonstrated commitment to quality and time flexibility.
• Demonstrated capacity to work in teams and with potential to take extra responsibilities like lead small projects and decision taking.
• Good communication skills and able to deal with customers in a professional way.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***