Customer Master Data Analyst

Loreal; Petaling Jaya; On-site; MYR 60,000 - 110,000; Full time

Job summary

L'Oréal is seeking a Customer Master Data Analyst in Malaysia to manage and enrich customer master data, ensuring quality and compliance with governance standards.

You will participate in data improvement initiatives, report to the Master Data Manager, and mentor junior colleagues for senior roles. Strong SAP and MS Office skills are required in a fast-paced, global environment.

Qualifications

• Experience in Master Data Management (MDM)
• Strong data governance knowledge
• SAP experience and proficiency with MS Office tools

Responsibilities

• Create and enrich customer master data per requirements and standards
• Ensure completeness and quality of master data; participate in process improvements
• Report to Customer Master Data Manager; mentor junior profiles for senior role
• Manage data standards and governance; support data creation/update where arbitration is needed

Skills

MDM experience

Data governance

SAP

MS Office

Tools

SAP

MS Office

Job description

Who we are?

Change is the DNA of L'Oréal; we are constantly leading the beauty industry to go beyond. In 1909, we began as a small store selling hair dye. Today, we have a portfolio of 36 international brands and a global presence in 150 countries.

At L'Oréal, there are 6 Zone Business Services Centers supporting the Group. Our L’Oréal Global Business Services, with mission of providing excellence Finance Services, improving operational performance and processes continuously resulted in world-class Finance Services and catalyst for Finance Process Transformation, and delivering top efficient and effective processes whilst maintaining integrity. To transform our vision into reality we are working on the following 3 mindset pillars: DO THE RIGHT THING, DO IT RIGHT AND DO IT BETTER.

One of centers set up in Malaysia, we call it BEST in KL (BEST stands for Business Expertise, Services & Technologies), provides financial services to 20+ markets within North Asia & SAPMENA (South Asia Pacific, Middle East & North Africa).

Key Job Responsibilities

The Customer Master Data Analyst is responsible for.

• In charge of the creation and the update/enrichment of customer master data according to the requirements and in compliance with agreed guidelines and standards
• Ensure the completeness and quality of the master data and participate to the continuous improvement of the process
• Report to the Customer Master Data Manager
• For the Senior profile: act as a mentor for the junior profiles and manage MD projects

Request management

• Ensure Customer Master Data standards and governance processes are followed
• Support business for Data creation or Data update for cases requiring arbitration
• Manage Master Data Specialist activity levels and workload

Quality and continuous improvement

• Execute data quality controls identified by CoO Quality Engineer and record progress on regular basis
• Alert in case of Data quality degradation
• Report data delay, issue to local business team
• Fix data issue generated by data pool or raise ticket for data correction to allow data re-publication
• On demand, get involved in projects led by Project Lead

Who We Are Looking For

• At least 2-4 years in experience in MDM.
• Previous experience in Customer Master Data Management
• Has experience in SAP and Microsoft Office (Excel, Power Point, Word) Details oriented, high level of rigor, action oriented
• Very good written / oral communication skills
• Teamwork/Adaptability