Customer Manager

Plexus; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Plexus is seeking a Customer Manager to create, manage, and execute strategic plans for assigned customers. You will represent the voice of the customer to Plexus and the Plexus voice to the customer, coordinating cross-functional teams to deliver value and drive satisfaction.

The role requires strong communication, financial acumen, and knowledge of electronics manufacturing, with a focus on building long-term relationships and driving profitable revenue growth.

Qualifications

• Advanced written and verbal communication skills are required.
• Basic computer skills are required.
• Able to make sound, logical and reasonable decisions with minimal guidance.
• Able to apply solution selling knowledge and capabilities.
• Applies financial acumen to influence customers and constituents.
• Basic understanding of electronics manufacturing is required.

Responsibilities

• Create a working account plan including strategies to increase revenue, account penetration and engagement points.
• Lead a cross-functional Plexus team to meet customer expectations and needs.
• Manage customer P&L with manufacturing and engineering to meet objectives.
• Develop multi-level relationships with customers and internal teams.
• Learn and develop mastery of Plexus sales enablement methodology.

Skills

Communication

Computer literacy

Decision making

Solution selling

Financial acumen

Electronics manufacturing

Office tools

Education

Bachelor’s degree

Job description

Purpose Statement

Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Manager will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.

Key Job Accountabilities

• Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
• Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross‑functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
• Increase Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet or exceed the objectives.
• Build and develop multi‑level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
• Learn and develop mastery of Plexus's sales enablement methodology.

Education / Experience Qualifications

• Bachelor’s Degree with 6 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

Other Qualifications

• Advanced written and verbal communication skills are required.
• Basic computer skills are required.
• Able to make sound, logical and reasonable decisions with minimal guidance.
• Able to apply solution selling knowledge and capabilities.
• Applies financial acumen to influence customers and constituents.
• Basic understanding of electronics manufacturing is required.
• General office equipment and materials.

Physical Requirements

Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Travel Requirements

More than 40%