customer happiness officer

RecruitFirst; Malaysia; On-site; MYR 22,000 - 28,000; Full time

Job summary

RecruitFirst is seeking a capable candidate for a contract role in Kuala Lumpur to support CRM and marketing operations for events and loyalty programs. You will verify data at events, manage on-site activities, and coordinate with the customer service team to ensure strong member engagement.

The role requires a diploma or degree in marketing or business, attention to detail, and proficiency with Microsoft Office/Excel. On-site work with flexible hours is required for project schedules.

Qualifications

• Diploma/Degree in Marketing, Business, or related field.
• Experience in CRM, marketing operations, loyalty programs, or event support is an advantage.
• Strong attention to detail and data accuracy.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office/Excel and comfortable with CRM systems.
• Able to work independently and collaborate with cross-functional teams.
• Willing to work on-site and flexible hours based on project/event schedules.

Responsibilities

• Assist members with data verification at event concourse and expo locations
• Station on-site based on project schedule
• Support monthly loyalty program mechanics setup
• Work closely with CS team to ensure smooth member engagement
• Follow standard procedures and data accuracy requirements
• Responsible for supporting CRM and marketing operations through campaign execution, system support, and crossfunctional coordination to ensure effective campaign delivery, and smooth daytoday CRM operations

Skills

CRM

Marketing operations

Loyalty programs

Event support

Attention to detail

Communication

Interpersonal skills

Education

Diploma/Degree in Marketing or Business

Tools

Microsoft Office/Excel

Job description

Overview

Offices Kuala Lumpur Job-type Contract Job Category Public Relations Industries Media Salary MYR 2,000 - 2,500 /Month

Who you'll be working for

The client is a global beauty and personal care retailer.

What requirements you'll need to be eligible

• Diploma/Degree in Marketing, Business, or related field.
• Experience in CRM, marketing operations, loyalty programs, or event support is an advantage.
• Strong attention to detail and data accuracy.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office/Excel and comfortable with CRM systems.
• Able to work independently and collaborate with cross-functional teams.
• Willing to work on-site and flexible hours based on project/event schedules.

What you'll be doing on the job

• Assist members with data verification at event concourse and expo locations
• Station on-site based on project schedule
• Support monthly loyalty program mechanics setup
• Work closely with CS team to ensure smooth member engagement
• Follow standard procedures and data accuracy requirements
• Responsible for supporting CRM and marketing operations through campaign execution, system support, and crossfunctional coordination to ensure effective campaign delivery, and smooth daytoday CRM operations