Customer Happiness Officer

Agensi Pekerjaan RecruitFirst Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Agensi Pekerjaan RecruitFirst Sdn Bhd is seeking a proactive support member to assist with data verification at events, concourses, and expo locations. You’ll provide on-site support according to project schedules and work closely with the Customer Service team to ensure smooth member engagement.

Responsibilities include assisting with monthly loyalty programme setup and campaign execution, supporting CRM and marketing operations, and maintaining data accuracy by following standard operating

Qualifications

• Diploma/Degree in Marketing, Business, Communications, or related fields.
• Strong attention to detail and data accuracy.
• Good communication and coordination skills.
• Comfortable with on-site/event-based work.
• CRM, marketing, loyalty programme, or customer service experience is an advantage.

Responsibilities

• Data verification at events, concourses, and expo locations.
• Provide on-site support according to project schedules.
• Assist with monthly loyalty programme setup and campaign execution.
• Work closely with the Customer Service team to ensure smooth member engagement.
• Support CRM and marketing operations, including campaign execution, system support, and cross-functional coordination.
• Maintain data accuracy and follow standard operating procedures.
• Assist with day-to-day CRM activities and ad-hoc projects.

Skills

Attention to detail

Communication

Coordination

On-site work

Education

Marketing/Business degree

Related field

Tools

CRM

Campaign tools

Job description

Support member data verification at events, concourses, and expo locations.

Provide on-site support according to project schedules.

Assist with monthly loyalty programme setup and campaign execution.

Work closely with the Customer Service team to ensure smooth member engagement.

Support CRM and marketing operations, including campaign execution, system support, and cross-functional coordination.

Maintain data accuracy and follow standard operating procedures.

Assist with day-to-day CRM activities and ad-hoc projects.

Requirements

Diploma/Degree in Marketing, Business, Communications, or related fields.

Strong attention to detail and data accuracy.

Good communication and coordination skills.

Comfortable with on-site/event-based work.

CRM, marketing, loyalty programme, or customer service experience is an advantage.