Customer Experience Specialist – Hygiene Solutions

Urban Hygienist Sdn Bhd; Petaling Jaya; On-site; MYR 40,000 - 54,000; Full time

Benefits offered by this job

Comprehensive training programme

Career development opportunities

Performance-based incentives andBonuse

Health and wellness benefits including

Employee discount on products

Job summary

Urban Hygienist Sdn Bhd in Petaling Jaya, Selangor, is seeking a Customer Service Executive to be the first point of contact for clients, handling inquiries, orders and complaints with professionalism and care.

You will document interactions, maintain records, and ensure high service standards while promoting our hygiene solutions. Training and growth opportunities are provided within a supportive team.

Qualifications

• Excellent communication in English and Malay.
• Customer service mindset with willingness to help.
• Ability to manage multiple calls in a fast-paced environment.
• Proficient with computer systems and call centre software.
• Experience in customer service or call centre is a plus.

Responsibilities

• Handle outgoing customer calls and inquiries professionally.
• Provide accurate information about hygiene products and services.
• Process customer orders, requests, and complaints efficiently.
• Document customer interactions and maintain records in the system.
• Escalate complex issues to relevant departments when needed.
• Follow procedures and quality standards to ensure consistent service.
• Identify opportunities to upsell or cross-sell products and services.
• Collaborate with team members to ensure customer satisfaction.
• Meet or exceed performance targets and KPIs.
• Provide feedback to management on common customer concerns.

Skills

Communication

Customer focus

Multitasking

Patience

CRM software

Attention to detail

Teamwork

Problem solving

Malay language

Organization

Education

SPM or equivalent

Tools

CRM software

Job description

Urban Hygienist Sdn Bhd in Petaling Jaya, Selangor, is seeking a Customer Service Executive to be the first point of contact for clients, handling inquiries, orders and complaints with professionalism and care.

You will document interactions, maintain records, and ensure high service standards while promoting our hygiene solutions. Training and growth opportunities are provided within a supportive team.