Customer Experience Specialist: Growth & Impact

Zuellig Pharma; Malaysia; On-site; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Flexible work-life balance

Total Rewards program

Job summary

Zuellig Pharma in Malaysia is seeking a Customer Service Assistant to be the first point of contact for customers and clients, handling inquiries, feedback and complaints with professionalism. You will log, track and follow up on requests to ensure timely resolution and maintain high satisfaction.

Key responsibilities include processing inquiries, complaints, and transactions in SAP, generating reports, and participating in cross-functional discussions to drive service improvements.

Qualifications

• Experience in handling customer inquiries and complaints.
• Strong communication and interpersonal skills.
• Ability to work with SAP and process transactions.

Responsibilities

• Handle and manage customer enquiries, feedbacks and complaints to ensure customer satisfaction is achieved
• Receive, log, investigate and follow up with complaint dockets to ensure targeted KPI is met with
• Attend to ad hoc urgent matters to ensure the requests are dealt with promptly and managed properly
• Perform and process transactions in SAP accurately in a timely manner
• Churn out and prepare reports on timely manner
• Attend and participate in cross-functional discussions and meetings when needed

Skills

Customer service

Communication

Problem solving

Time management

Tools

SAP

Job description

Zuellig Pharma in Malaysia is seeking a Customer Service Assistant to be the first point of contact for customers and clients, handling inquiries, feedback and complaints with professionalism. You will log, track and follow up on requests to ensure timely resolution and maintain high satisfaction.

Key responsibilities include processing inquiries, complaints, and transactions in SAP, generating reports, and participating in cross-functional discussions to drive service improvements.