Customer Experience Specialist – Growth & Impact

Zuellig Pharma; Malaysia; Hybrid; MYR 28,000 - 45,000; Full time

Job summary

Zuellig Pharma in Malaysia seeks a Customer Service Assistant to be the first contact point for customers. You will handle inquiries, log feedback, and work toward high satisfaction levels while following company processes.

You will log, investigate, and follow up on complaints, process SAP transactions accurately, and prepare timely reports. The role emphasizes proactive communication and cross-functional collaboration to meet targets.

Qualifications

• Experience handling customer inquiries and feedback with a focus on satisfaction.
• Excellent communication and listening skills are essential.
• Able to log, investigate, and log complaint dockets accurately.

Responsibilities

• Handle and manage customer enquiries, feedbacks and complaints to ensure customer satisfaction is achieved
• Receive, log, investigate and follow up with complaint dockets to ensure KPI targets are met
• Attend to ad hoc urgent matters promptly and effectively
• Perform and process transactions in SAP accurately in a timely manner
• Churn out and prepare reports on timely manner
• Attend and participate in cross-functional discussions and meetings when needed

Skills

Customer service

Communication

Problem solving

Tools

SAP

Job description

Zuellig Pharma in Malaysia seeks a Customer Service Assistant to be the first contact point for customers. You will handle inquiries, log feedback, and work toward high satisfaction levels while following company processes.

You will log, investigate, and follow up on complaints, process SAP transactions accurately, and prepare timely reports. The role emphasizes proactive communication and cross-functional collaboration to meet targets.