Healthcare Customer Experience Specialist Growth & Rewards

Zuellig Pharma; Shah Alam; Sur place; MYR 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

Inclusive environment

Diversity & Inclusion

Empowering growth opportunities

Total Rewards program

Résumé du poste

Zuellig Pharma is a leading healthcare solutions company in Asia, focused on making healthcare more accessible. This role is the first contact point for customers, handling inquiries and feedback to meet satisfaction goals. You will log and resolve issues, process SAP transactions, and prepare timely reports.

The position emphasizes proactive service, cross-functional teamwork, and continuous improvement. Based in Malaysia, you will contribute to a multi-market environment with a strong emphasis

Qualifications

• Handle customer enquiries, feedback and complaints to ensure satisfaction.
• Log, investigate and follow up on complaint dockets to meet KPI targets.
• Attend to ad hoc urgent matters promptly and professionally.
• Perform SAP transactions accurately and in a timely manner.
• Prepare reports in a timely manner.
• Attend and participate in cross-functional discussions and meetings when needed.

Responsabilités

• Handle and manage customer enquiries, feedbacks and complaints to ensure customer satisfaction is achieved
• Receive, log, investigate and follow up with complaint dockets to ensure targeted KPI is met with
• Attend to ad hoc urgent matters to ensure the requests are dealt with promptly and managed properly
• Perform and process transactions in SAP accurately in a timely manner
• Churn out and prepare reports on timely manner
• Attend and participate in cross-functional discussions and meetings when needed

Connaissances

Customer enquiries

Complaint handling

KPI tracking

Cross-functional collaboration

Professional communication

Outils

SAP

Description du poste

Zuellig Pharma is a leading healthcare solutions company in Asia, focused on making healthcare more accessible. This role is the first contact point for customers, handling inquiries and feedback to meet satisfaction goals. You will log and resolve issues, process SAP transactions, and prepare timely reports.

The position emphasizes proactive service, cross-functional teamwork, and continuous improvement. Based in Malaysia, you will contribute to a multi-market environment with a strong emphasis