Customer Experience Executive - Growth & Impact

Zuellig Pharma; Malaysia; On-site; MYR 50,000 - 70,000; Full time

Job summary

Zuellig Pharma in Malaysia is seeking an Executive, Customer Experience to be the first point of contact for customers and clients, handling inquiries and feedback to meet satisfaction targets. You will log and investigate complaints, process transactions in SAP, and prepare timely reports while collaborating with cross-functional teams.

This role supports a culture focused on learning, diversity and career development within a leading healthcare solutions company across the region.

Responsibilities

• Handle and manage customer enquiries, feedbacks and complaints to ensure customer satisfaction is achieved
• Receive, log, investigate and follow up with complaint dockets to ensure targeted KPI is met with
• Attend to ad hoc urgent matters to ensure the requests are dealt with promptly and managed properly
• Perform and process transactions in SAP accurately in a timely manner
• Churn out and prepare reports on timely manner
• Attend and participate in cross-functional discussions and meetings when needed

Job description

Zuellig Pharma in Malaysia is seeking an Executive, Customer Experience to be the first point of contact for customers and clients, handling inquiries and feedback to meet satisfaction targets. You will log and investigate complaints, process transactions in SAP, and prepare timely reports while collaborating with cross-functional teams.

This role supports a culture focused on learning, diversity and career development within a leading healthcare solutions company across the region.