Customer Experience Specialist — Growth & Impact

TDCX; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspaces

Engaging activities and recognition

Learning and development plans

Positive work culture

Easy access to public transport

Flexible working arrangements

Coaching and mentoring from experts

Global company with awards

Job summary

TDCX is a Singapore-headquartered global BPO provider delivering customer experience solutions, sales and digital marketing services, and content moderation for a wide range of industries. The company emphasizes empowering careers and world-class workspaces to fuel growth.

Employees benefit from a supportive culture, extensive learning opportunities, and a flexible, well-connected workplace. TDCX serves clients globally with a focus on innovation and operational precision to deliver tangible

Qualifications

• Diploma or higher required; bachelor’s degree preferred.
• Strong communication, listening, and empathy are essential.
• Experience with customer service and multi-system tools is a plus.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up to close cases.
• Provide feedback on tools, resources, procedures to improve workflows.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Build sustainable relationships by going the extra mile.

Skills

Strong communication

Active listening

Empathy

Phone etiquette

Time management

Multi-tasking

Education

Diploma or higher

Bachelor’s degree

Postgraduate degree

Job description

TDCX is a Singapore-headquartered global BPO provider delivering customer experience solutions, sales and digital marketing services, and content moderation for a wide range of industries. The company emphasizes empowering careers and world-class workspaces to fuel growth.

Employees benefit from a supportive culture, extensive learning opportunities, and a flexible, well-connected workplace. TDCX serves clients globally with a focus on innovation and operational precision to deliver tangible