Patient Experience Specialist

TDMC Hospital Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 58,000; Full time

Job summary

TDMC Hospital Sdn Bhd is seeking a Customer Service Executive to join our Customer Service team in Kuala Lumpur. The role focuses on delivering excellent service, handling enquiries and complaints, and coordinating with departments to improve the patient and customer experience.

The ideal candidate will have at least an SPM, with a Diploma or Degree an added advantage, strong communication and problem-solving skills, and proficiency in MS PowerPoint, Word and Excel.

Qualifications

• Minimum SPM, Diploma or Degree qualification is an added advantage.
• Good communication, interpersonal and listening skills.
• Strong customer service and problem-solving skills.
• Able to remain calm, professional and courteous when handling complaints or difficult situations.
• Able to communicate and coordinate effectively with different departments.
• Able to work under pressure and meet deadlines.
• Proficient in Microsoft PowerPoint, Word and Excel.
• Candidates with customer service, healthcare, hospitality or related experience will have an added advantage.

Responsibilities

• Provide excellent customer service and handle customer enquiries and complaints.
• Coordinate with relevant departments to resolve issues.
• Support initiatives to enhance patient and customer experience.

Skills

Customer service

Communication

Problem solving

Team player

Education

SPM

Diploma

Degree

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Job description

TDMC Hospital Sdn Bhd is seeking a Customer Service Executive to join our Customer Service team in Kuala Lumpur. The role focuses on delivering excellent service, handling enquiries and complaints, and coordinating with departments to improve the patient and customer experience.

The ideal candidate will have at least an SPM, with a Diploma or Degree an added advantage, strong communication and problem-solving skills, and proficiency in MS PowerPoint, Word and Excel.