EXECUTIVE – CUSTOMER SERVICES

Sunway Property; Iskandar Puteri; Presencial; MYR 45.000 - 78.000; Jornada completa

Descripción de la vacante

Sunway Group is seeking an experienced Customer Service Executive to attend purchaser queries and oversee complaints, ensuring satisfaction with completed properties. You will coordinate inspections, track rectification status, and liaise with project teams to uphold QESHMS compliance.

Ideal candidates have a degree in engineering or construction management and at least three years in customer service or quality assurance within property development.

Formación

• Degree in Engineering, Construction Management or equivalent.
• Minimum 3 years of experience in customer service, quality assurance, or related field.
• Prior experience in the property development industry is an added advantage.
• Knowledge of QESH Management, HIRARC, EHS legal requirements and practices.

Responsabilidades

• Attend and follow up on purchaser queries and complaints to improve engagement and satisfaction.
• Schedule and carry out Pre-Delivery Inspection of completed products before CPC.
• Attend joint inspections during VP and update customers on rectification status.
• Monitor rectification work and liaise with relevant teams and contractors.
• Maintain records to ensure complaints are closed within required timeframes.
• Analyse complaint data and update stakeholders on quality performance.
• Support customer service programs and resident/community activities.

Conocimientos

Communication skills

Customer-oriented

Interpersonal skills

Educación

Degree in Engineering, Construction Management or equivalent

Descripción del empleo

We’re looking for an experienced individual to attend and follow up on purchaser queries and complaints to achieve increased customer engagement and satisfaction.

Your Key Accountabilities

Ensure customer satisfaction with completed products after handing over the property to the purchaser.

Schedule and carry out Pre-Delivery Inspection of completed products before CPC.

Attend to customer joint inspection during VP and update customers on the status of rectification work.

Monitor the rectification work and liaise with COW/Cont.

Follow up with relevant parties on product issues, such as Project/COW, Contractor, Consultant, etc.

Update and maintain a good recording and tracking system to ensure complaints are closed within the stipulated time frame.

Analyse complaint data and update relevant parties regarding their quality performance.

Assist in customer service programmes, such as focus group surveys, community activities, residents’ meetings, etc.

Assist in and attend to operational issues of resident associations or joint management bodies.

Implement all policies, activities, procedures, instructions as relevant and required by the Quality, Environmental, Safety & Health Management System (QESHMS).

Ensure compliance with relevant statutory requirements at all times, including QESHMS in line with ISO 9001, ISO 14001, and ISO 45001 standards, International Standards, local regulations, code of practices, and legal requirements.

Take responsibility for prevention of work-related injury and ill health.

Determine risks, opportunities and plan actions and ensure they are implemented.

To be successful in this role, you are likely to possess:

Qualification

Degree in Engineering, Construction Management or equivalent.

Experience

Minimum 3 years of working experience in customer service, quality assurance, or related field. Prior experience in the property development industry, related to product inspection, and knowledge of product quality are added advantages.

Technical Skills

Pleasant disposition, excellent communication and interpersonal skills, customer-oriented, and strong relationship-building abilities.

Customer-oriented and strong relationship-building abilities

Knowledge in QESH Management, HIRARC, ESH legal & other requirements, and EHS practices.

Behavioural Competency

Interpersonal & Communication Skills

Analytical Thinking

Focused & Deliver Results

Customer Focused

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

Hotel & Accommodation Services More than 10,000 employees

BUILDING ENDURING COMMUNITIES

Established in 1974, Sunway Group is one of Malaysia’s largest conglomerates with core interests in real estate, construction, education, healthcare, retail and hospitality, with a unique build-own-operate business model. We are committed to the 17 United Nations Sustainable Development Goals and continue to align our business strategies towards mininising environmental impact, and advancing economic and social progress. With a presence in more than 50 locations primarily in the Asia region, Sunway Group comprises 13 business divisions – real estate, construction, retail, hospitality, leisure, healthcare, education, financial and investment services, trading and manufacturing, building materials, quarrying, Real Estate Investment Trust (REIT) and digital.

In all that we do, we are driven by our core values of Integrity, Humility and Excellence.

BUILDING ENDURING COMMUNITIES

Established in 1974, Sunway Group is one of Malaysia’s largest conglomerates with core interests in real estate, construction, education, healthcare, retail and hospitality, with a unique build-own-operate business model. We are committed to the 17 United Nations Sustainable Development Goals and continue to align our business strategies towards mininising environmental impact, and advancing economic and social progress. With a presence in more than 50 locations primarily in the Asia region, Sunway Group comprises 13 business divisions – real estate, construction, retail, hospitality, leisure, healthcare, education, financial and investment services, trading and manufacturing, building materials, quarrying, Real Estate Investment Trust (REIT) and digital.

In all that we do, we are driven by our core values of Integrity, Humility and Excellence.

What can I earn as a Customer Service Executive