Customer Experience Rep (6-month contract)

FedEx; Malaysia; Vor Ort; MYR 24.000 - 40.000; Teilzeit

Zusammenfassung

FedEx Express Malaysia is seeking a Customer Experience Representative on a 6-month contract to support shipment bookings, inquiries, and service recovery. The role requires strong English and local language skills and a commitment to delivering excellent customer service.

Education: Secondary education or equivalent; Experience: 1 year in customer service. You will collaborate across teams, document interactions, and provide real-time tracking updates while maintaining high standards of

Qualifikationen

• Secondary education or equivalent.
• 1 year of experience in customer service.
• Fluent in English and local language.
• Strong problem-solving and communication skills.

Aufgaben

• Provides timely assistance and resolutions to customer inquiries.
• Assists customers with shipment booking and queries.
• Addresses customer complaints with empathy and resolves issues.
• Takes ownership of customer issues and coordinates with teams.
• Manages customer cases and service requests with proper documentation.
• Identifies and mitigates potential issues for seamless service.
• Assists customers in tracking shipments and provides real-time updates.
• Performs other duties as assigned.

Kenntnisse

English fluency

Local language

Problem solving

Communication

Ausbildung

Secondary education or equivalent

Jobbeschreibung

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Customer Experience Rep (6-month contract)

• Provides timely assistance and resolutions to customer inquiries and issues
• Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
• Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
• Manages customer cases and service requests efficiently, documenting interactions accurately
• Identifies and mitigates potential issues to ensure a seamless customer experience
• Assists customers in tracking their shipments and providing real-time updates
• Performs other duties as assigned

Education: Secondary education or equivalent

• Experience: One (1) years of work experience in customer service and interaction

Minimum Experience

• At least one (1) year of relevant work experience in customer service and interaction

Knowledge, Skills and Abilities

• Fluency in English and local language, especially if English is not your first language
• Strong problem-solving skills
• Good written & verbal communication

Job PostingEnd Date:

2026-10-20