Customer Experience Lead - In-Store & Cashier

Watsons Malaysia; Malaysia; On-site; Full time

Job summary

A leading retail pharmacy in Malaysia is hiring for a customer service position where you'll ensure efficient shop operations and maintain stock levels. Ideal candidates possess excellent communication skills and a pleasant personality. Malaysian citizenship is required, along with the ability to work shifts, weekends, and public holidays. Experience in the health or retail pharmacy industry is an advantage, making this role a great opportunity for energetic individuals keen on providing top-tier service.

Qualifications

• Pleasant personality with a strong drive and excellent communication skills.
• Good interpersonal and follow-up skills, adaptable and result-oriented.
• Outgoing personality with a positive and high energy level.

Responsibilities

• Instil a high standard of friendly, professional customer service.
• Efficient organization and operation of the shop.
• Maintenance of sufficient stock level at all times.
• Operate as a cashier and promote expertise in Watsons VIP Member Card.

Skills

Customer service

Communication skills

Interpersonal skills

Adaptability

Education

Minimum PMR/PT3/SKM

Job description

Responsibilities:

1. Instil a high standard of friendly, professional customer service.
2. Efficient organization and operation of the shop.
3. Maintenance of sufficient stock level at all times.
4. Being a cashier and promote expertise in Watsons VIP Member Card.

Education & Experience:

1. Minimum PMR/PT3/SKM
2. Required language(s): Bahasa Melayu, and English.
3. Pleasant personality with a strong drive and excellent in communication skills.
4. Good interpersonal & follow-up skills, adaptable and result-oriented.
5. Possess outgoing personality, positive and high energy level.
6. Applicants must be Malaysian citizens.
7. Able to work shifts, weekends and public holidays.
8. Experience in health/retail pharmacy industry will be an added advantage.