Customer Experience Lead - In-Store & Cashier

Watsons Malaysia; Kuala Lumpur; On-site; Full time

Job summary

A retail pharmacy in Kuala Lumpur is seeking a dedicated customer service representative. The role involves providing friendly service, maintaining shop organization, and ensuring stock levels are sufficient. Ideal candidates will have a minimum PMR/PT3/SKM and be proficient in Bahasa Melayu and English. A pleasant personality and good communication skills are essential. Experience in the health or retail pharmacy industry is a plus, with the flexibility to work shifts, weekends, and public holidays.

Qualifications

• Minimum PMR/PT3/SKM required.
• Fluent in Bahasa Melayu and English.
• Pleasant personality with strong communication skills.
• Good interpersonal skills and results-oriented.

Responsibilities

• Provide friendly, professional customer service.
• Maintain efficient shop organization and operations.
• Ensure sufficient stock levels at all times.
• Serve as a cashier and promote the Watsons VIP Member Card.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Adaptability

Education

PMR/PT3/SKM

Job description

Responsibilities:

1. Instil a high standard of friendly, professional customer service.
2. Efficient organization and operation of the shop.
3. Maintenance of sufficient stock level at all times.
4. Being a cashier and promote expertise in Watsons VIP Member Card.

Education & Experience:

1. Minimum PMR/PT3/SKM
2. Required language(s): Bahasa Melayu, and English.
3. Pleasant personality with a strong drive and excellent in communication skills.
4. Good interpersonal & follow-up skills, adaptable and result-oriented.
5. Possess outgoing personality, positive and high energy level.
6. Applicants must be Malaysian citizens.
7. Able to work shifts, weekends and public holidays.
8. Experience in health/retail pharmacy industry will be an added advantage.