Customer Experience Specialist

Zuellig Pharma; Malaysia; On-site; MYR 42,000 - 54,000; Full time

Job summary

Zuellig Pharma in Malaysia is seeking a Customer Experience Assistant to be the first point of contact for customers, handling inquiries and feedback with professionalism and care.

You will log and investigate requests, process transactions in SAP, prepare reports, and collaborate across functions to ensure a consistently excellent customer experience.

This role supports service quality and satisfaction, offering growth opportunities within a leading healthcare solutions provider.

Qualifications

• Experience in handling customer inquiries and complaints.
• Excellent communication and interpersonal skills.
• Ability to log, track and follow up on requests efficiently.

Responsibilities

• Act as the first contact point for customers and clients on general inquiries and feedback.
• Receive, log, investigate and follow up with complaint dockets to meet KPIs.
• Attend to urgent matters and ensure timely resolution.
• Perform transactions in SAP accurately and promptly.
• Churn out and prepare reports on a timely basis.
• Participate in cross-functional discussions when needed.

Skills

Customer service

Communication

Problem-solving

Tools

SAP

Job description

Zuellig Pharma in Malaysia is seeking a Customer Experience Assistant to be the first point of contact for customers, handling inquiries and feedback with professionalism and care.

You will log and investigate requests, process transactions in SAP, prepare reports, and collaborate across functions to ensure a consistently excellent customer experience.

This role supports service quality and satisfaction, offering growth opportunities within a leading healthcare solutions provider.