Customer Experience Executive

Royal Selangor International Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Royal Selangor is seeking a Customer Experience Executive to drive sales conversions across our e-commerce platforms and ensure a seamless customer journey. You will engage with potential customers, recommend tailored products, and convert inquiries into sales while maintaining satisfaction across multiple channels.

Experience in e-commerce or customer service, along with English and Bahasa Malaysia proficiency, will help you manage day-to-day operations and collaborate with the team to

Qualifications

• Diploma in Business, Communications, Marketing, or equivalent.
• 2–3 years of experience in e-commerce or customer service roles preferred.
• Proficiency in English and Bahasa Malaysia.
• Experience with ERP systems or e-commerce CMS is an added advantage.

Responsibilities

• Engage with potential customers on the e-commerce platform to understand requirements and provide tailored product recommendations.
• Convert inquiries into successful sales transactions to drive business growth.
• Resolve customer inquiries and complaints effectively to maintain high levels of customer satisfaction.
• Manage day-to-day e-commerce operations, multitasking across different communication channels.
• Collaborate with the team to enhance the customer experience through timely responses.
• Capture customer feedback to identify areas for service improvement.

Skills

Diploma in Business

Diploma in Communications

Diploma in Marketing

Education

Diploma in Business/Commerce

Tools

ERP systems

e-commerce CMS

Job description

The Customer Experience Executive is responsible for driving sales conversions and ensuring a seamless customer journey across e-commerce platforms.

Key responsibilities

Engage with potential customers on the e-commerce platform to understand their specific requirements and provide tailored product recommendations

Convert inquiries into successful sales transactions to drive overall business growth

Resolve customer inquiries and complaints effectively to maintain high levels of customer satisfaction

Manage day-to-day e-commerce operations, including multitasking across different communication channels

Collaborate with the team to enhance the overall customer experience through sophisticated and timely responses

Capture critical customer feedback to identify areas for service improvement

Requirements

Diploma in Business, Communications, Marketing, or equivalent

Preferably 2-3 years of experience in e-commerce or customer service roles

Proficiency in English, and Bahasa Malaysia

Experience with ERP (Enterprise Resource Planning) systems or e-commerce CMS (Content Management Systems) is an added advantage

About Us

Celebrating life’s precious moments since 1885.

In 1885, a young pewtersmith named Yong Koon arrived in Malaya from the Chinese port of Shantou, armed with little more than a set of tools and a determination to succeed.

Today, Yong Koon's humble enterprise is Royal Selangor, the world’s foremost name in quality pewter.

Pushing the Boundaries

Our designers and artisans continuously expand the limits of pewter design while staying true to our heritage of craftsmanship. Joining us on this journey are like-minded design collaborators such as the award-winning Erik Magnussen and Jamy Yang as well as cultural organisations such as the V&A (Victoria and Albert Museum).

Symbols of Sporting Achievements

Bespoke trophies from Royal Selangor commemorate victorious moments at sporting events such as the Formula 1 in Malaysia, Singapore and China, Shanghai ATP 1000 Masters and the Sime Darby LPGA Malaysia Golf Tournament.

Global Presence

Headquartered in Kuala Lumpur, Malaysia, Royal Selangor has standalone stores in top retail capitals around the world, including London, Hong Kong, Singapore, Beijing, Melbourne and Sydney. Royal Selangor products are also carried by top department stores such as Wako in Japan, Harrods in London, and Hudson Bay in Toronto.

Diverse Expertise

Royal Selangor’s repertoire of skills in the decorative arts is represented through our sister companies. Famed for fine silverware, Comyns is also renowned for its interpretive works, particularly those of Paul de Lamerie – one of the leading silversmiths of 18th century England. Selberan specialises in creating 18k gold and diamond jewellery that follows the European approach to craftsmanship.

About Us

Celebrating life’s precious moments since 1885.

In 1885, a young pewtersmith named Yong Koon arrived in Malaya from the Chinese port of Shantou, armed with little more than a set of tools and a determination to succeed.

Today, Yong Koon's humble enterprise is Royal Selangor, the world’s foremost name in quality pewter.

Pushing the Boundaries

Our designers and artisans continuously expand the limits of pewter design while staying true to our heritage of craftsmanship. Joining us on this journey are like-minded design collaborators such as the award-winning Erik Magnussen and Jamy Yang as well as cultural organisations such as the V&A (Victoria and Albert Museum).

Symbols of Sporting Achievements

Bespoke trophies from Royal Selangor commemorate victorious moments at sporting events such as the Formula 1 in Malaysia, Singapore and China, Shanghai ATP 1000 Masters and the Sime Darby LPGA Malaysia Golf Tournament.

Global Presence

Headquartered in Kuala Lumpur, Malaysia, Royal Selangor has standalone stores in top retail capitals around the world, including London, Hong Kong, Singapore, Beijing, Melbourne and Sydney. Royal Selangor products are also carried by top department stores such as Wako in Japan, Harrods in London, and Hudson Bay in Toronto.

Diverse Expertise

Royal Selangor’s repertoire of skills in the decorative arts is represented through our sister companies. Famed for fine silverware, Comyns is also renowned for its interpretive works, particularly those of Paul de Lamerie – one of the leading silversmiths of 18th century England. Selberan specialises in creating 18k gold and diamond jewellery that follows the European approach to craftsmanship.