Customer Experience & Admin Specialist | Growth & Social

Hair Soul; West Coast Division; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Training & career development

Supportive working environment

Growth opportunities

Job summary

Hair Soul is seeking a proactive receptionist to welcome clients, manage appointments, respond to inquiries, and support daily outlet operations. You will explain treatments, assist with sales targets, and maintain accurate records while contributing to a friendly, sales-focused environment.

Fluency in Bahasa Malaysia or English, basic Microsoft Office skills, and availability on weekends are preferred to help deliver excellent customer service and growth opportunities within the company.

Qualifications

• Previous experience in customer service, reception, retail, beauty or wellness industries is an advantage.
• Able to communicate fluently in Bahasa Malaysia or English.
• Friendly, approachable and confident in communicating with customers.
• Organised, detail-oriented and able to manage multiple tasks.
• Basic computer skills and familiar with Microsoft Office.
• Responsible, proactive and willing to learn.
• Comfortable working in a sales-oriented environment.
• Creative, proactive and comfortable creating simple social media content.
• Able to work on weekends and public holidays according to the outlet schedule.

Responsibilities

• Welcome customers and ensure they have a pleasant experience from arrival to departure.
• Manage daily appointments, bookings, cancellations and rescheduling.
• Respond to customer enquiries through WhatsApp, phone calls and other communication channels.
• Follow up with new and existing customers to secure appointments and encourage repeat visits.
• Explain available treatments, promotions and packages to customers.
• Handle payments, issue receipts and ensure accurate daily sales records.
• Maintain accurate customer information, treatment records and appointment schedules.
• Assist in handling customer feedback and complaints professionally.
• Support the outlet team in achieving sales and appointment targets.
• Ensure the reception area is clean, organized and presentable.
• Assist with daily administrative tasks and outlet operations.
• Create and post engaging daily stories on social media platforms such as Instagram, Facebook or TikTok.

Skills

Customer service

Reception

Sales oriented

Multitasking

Tools

Microsoft Office

Job description

Hair Soul is seeking a proactive receptionist to welcome clients, manage appointments, respond to inquiries, and support daily outlet operations. You will explain treatments, assist with sales targets, and maintain accurate records while contributing to a friendly, sales-focused environment.

Fluency in Bahasa Malaysia or English, basic Microsoft Office skills, and availability on weekends are preferred to help deliver excellent customer service and growth opportunities within the company.