Customer Executive

SupportFinity™; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Nestlé Malaysia in Petaling Jaya is seeking a Customer Executive (Ecommerce) to develop and execute annual account plans and drive online sales growth.

You will build eRetailer promotional calendars, use analytics to improve demand, optimize product content, and strengthen relationships with online partners.

Qualifications

• University degree level or graduate caliber.
• 4+ years of commercial experience with Nestlé/retail knowledge; CDT background is a plus.
• Result-oriented mindset with strong analytical skills.

Responsibilities

• Develop, agree and implement the annual account development plan / JBP for required categories.
• Build & execute eRetailer promotional plans/calendar in line with the Integrated Commercial Planning process.
• Utilize analytics to formulate plans and develop strategies to generate demand and understand retailer website capabilities.
• Drive business relationship with account, understand the customers’ business and maintain close contact with Nestlé to resolve issues.
• Develop strong working relationships with eCommerce partners and agencies for a consistent user experience.
• Drive ongoing innovation to enhance online shopping experience and improve order fulfilment and content accuracy.
• Follow best practices to improve product presence on eCommerce sites and develop guidelines with category/brand teams.
• Manage and expand customer network across bricks & mortar, pureplay, and brand.com platforms to increase sales opportunities.

Skills

Commercial experience

Nestlé knowledge

Retailing & retail customers

CDT background

Education

Bachelor's degree

Job description

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

Position Snapshot

Location: Petaling Jaya, Selangor, MY
Company: Nestle Malaysia
Full-timeBachelor’s Degree
4+ years of experience

Position Summary

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

A day in the life of a Customer Executive (Ecommerce)

• Develop, agree and implement the annual account development plan / JBP for required categories.
• Build & execute eRetailer promotional plans/calendar in line with the Integrated Commercial Planning process. Ensure all eCommerce initiatives are tracked, measured, and reported on.
• Utilize analytics to formulate plans and develop strategies to generate demand and acquire, retain and utilize knowledge of differences in retailer website technical capabilities and business processes and customize recommendations to maximize sales.
• Drive business relationship with account, understand the customers’ business and ensure customer intimacy. To maintain close and frequent contact with all necessary personnel within customer and Nestlé to resolve challenges, issues and queries as they arise.
• Develop strong working relationships with both eCommerce business partner and agencies to ensure a consistent user experience.
• Drive ongoing innovation to enhance online shopping experience and improve order fulfilment, customer service and content accuracy to boost demand for online sales.
• Follow identified best-practices and processes to improve product presence on eCommerce websites & work together with category and brand teams to develop best practice eCommerce content guidelines within the global framework.
• Manage and develop customer network & expand presence in all potential eCommerce platforms (bricks & mortar, pureplay & brand.com) to increase new sales opportunity.

What Will Make You Successful

• University Degree level or graduate caliber.
• Minimum 4 years of commercial experience, preferably with good knowledge of Nestlé, retailing and retail customers. Exprerience with CDT background will be an added advantage
• Skills required - result oriented