Customer Business Manager

SupportFinity™; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Nestlé Malaysia is seeking a Customer Business Manager to deliver accelerated sales and market share growth by creating and selling Joint Business Plans for Nestlé categories. The role focuses on managing JBP execution and ensuring Nestlé wins in every store through effective sales operations and customer partnerships.

The ideal candidate will have a bachelor’s degree and at least 6 years of commercial experience, with strong knowledge of Nestlé commercial and retail operations, and the ability

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, or a related field.
• Minimum 6 years of commercial experience, preferably with good knowledge of Nestlé commercial and operations, retailing and retail customers.

Responsibilities

• Develop Customer Strategy and JBP aligned with BU plans to deliver Sales and Market Share goals.
• Negotiate and agree on JBP KPIs for Sales growth, investment levels, and trading terms.
• Ensure in-store execution to drive Nestlé wins in every store through Sales Operations.
• Serve as Customer Expert, building cross-functional contacts and relationships within the customer.
• Develop a high performing team to execute the JBP within the customer and align with NLF coaching.

Skills

Customer strategy

JBP negotiation

Sales operations

Negotiation

Cross-functional collaboration

People management

Education

Bachelor's degree

Job description

Position Summary

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

Position Snapshot

Location: Petaling Jaya, Selangor, MY

Company: Nestle Malaysia

Full-time

Bachelor’s Degree

6+ years of experience

Position Summary

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

We are looking for a Customer Business Manager to deliver accelerated sales and market share and improved Customer Contribution in line with the expectations of the company, through creating and selling Joint Business Plans for all Nestle categories, to manage the execution of JBP and ensure that Nestle is Winning in Every Store through effective management of Sales Operations and to build Nestle’s reputation in the customer, ensuring that the Nestlé policies & principles are applied in all aspects of the business relationship.

A day in the life of a Customer Business Manager

• To ensure the development of Customer Strategy and JBP in line with the plans of the BU to deliver Sales and Market Share objectives by understanding the market, shopper behaviour and Customer strategy.
• Lead negotiation and agreement of the JBP including agreed KPIs for Sales growth and investment levels including trading terms agreements in line with the company objectives.
• To continuously deliver effective in store execution to ensure that Nestle is Winning in Every Store through a focused Sales Operations Team and the correct route to Market.
• Be the 'Customer Expert' to influence the overall direction by having strong understanding of the customer, meanwhile building a cross-functional contact strategy and relationship within the customer.
• To develop a high performing and motivated team to contribute to the effective planning and execution of our JBP within the customer in line with the NLF through Everyday coaching and effective performance development.

What Will Make You Successful

• Bachelor's Degree in Business Administration, Marketing, Finance, or a related field.
• Minimum 6 years of commercial experience, preferably with good knowledge of Nestlé commercial and operations, retailing and retail customers. Experience with CCSD background will be an added advantage
• Skills required - result oriented