Customer Engagement Executive

Pinkcollar Employment Agency; Kuala Lumpur; On-site; MYR 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work arrangement

Women-led team

Mission-driven team

Work-life boundaries

Job summary

Pinkcollar Employment Agency in Kuala Lumpur seeks a Customer Engagement Executive to manage customer relationships and ensure high satisfaction. You will onboard and support new and existing clients, handle accounts, and facilitate strong stakeholder communication.

The role involves identifying opportunities for service improvement, driving sales growth, and leveraging English and Malay proficiency, with extra points for additional languages. Hybrid, women-led team, mission-driven results.

Qualifications

• Proficiency in Customer Engagement and Customer Satisfaction to deliver exceptional support.
• Experience in Account Management to ensure smooth service delivery and client retention.
• Background in Sales to identify growth opportunities and own Sales KPIs.
• Strong interpersonal and communication skills for diverse collaboration.
• Proactive problem-solving and organisational skills for multitasking under deadlines.
• Familiarity with recruitment or labour industries is a plus.
• English and Malay are required business languages.
• Additional diasporic languages in Malaysia (Mandarin/Cantonese/Tamil) are a plus.

Responsibilities

• Manage customer relationships and ensure high customer satisfaction.
• Onboard and support new and existing clients.
• Handle account management and client retention.
• Facilitate clear communication between all stakeholders.
• Identify opportunities for service improvement and sales growth.

Skills

Customer Engagement

Customer Satisfaction

Account Management

Sales

Interpersonal Skills

Communication Skills

Problem-solving

Organisational Skills

Recruitment Industry Knowledge

English & Malay Proficiency

Additional Languages

Education

Business Administration or related degree

Tools

Microsoft Office

Job description

This is a full-time, on-site role for a Customer Engagement Executive, based in Kuala Lumpur. The role involves managing customer relationships, maintaining high levels of customer satisfaction, addressing client needs, and onboarding and supporting new and existing clients. The candidate will also handle account management, facilitate smooth communication between all stakeholders, and identify opportunities for service improvement and sales growth.

Qualifications

• Proficiency in Customer Engagement and Customer Satisfaction to deliver exceptional support and address client concerns effectively.
• Experience in Account Management to manage client accounts and ensure smooth service delivery and client retention.
• Background in Sales to identify growth opportunities and provide tailored solutions for clients, and be energised by owning Sales KPIs.
• Strong interpersonal and communication skills, with the ability to work closely with diverse groups and build lasting relationships.
• Proactive problem-solving and organisational skills to manage multiple tasks and meet tight deadlines.
• Familiarity with or experience in the recruitment or labour industries is an advantage.
• A degree in Business Administration, Psychology, Hospitalifty, Communications, Human Resources, or a related field is preferred.
• English and Malay are our main business & comms languages, so proficiency is required.
• Proficiency in additional diasporic languages in Malaysia, such as Mandarin / Cantonese / Tamil are a plus.

Why Pinkcollar

• Be part of a mission-driven team tackling a real, systemic problem
• Hybrid work arrangement with a results-oriented approach to work
• Work alongside a small, close-knit, women-led team doing work that matters
• Clear work-life boundaries, maintained from the bottom up and top down, because we believe in the sustainability of doing good work

About Pinkcollar

• We were born with a vision to professionalise domestic work for women and matching the needs of dual-income families and Malaysia’s aging population with a hiring service that is legitimate, reliable and reputable. Our founders have been recognised by Forbes 30 Under 30 and Tatler's Generation T, and Pinkcollar is also a UN Women Awardee. We are market pioneers who prioritise 'zero worker recruitment fees' and systemic fairness for all stakeholders, a tough but worthy feat within the ASEAN migration landscape.