Customer Due Diligence Specialist

GX Bank Berhad; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

GX Bank Berhad is seeking a Customer Due Diligence Specialist for their Shared Service Centre in Petaling Jaya. The role involves conducting CDD documentation for retail consumers, ensuring compliance with AML regulations, and enhancing operational efficiency. Candidates should have at least 3 years of relevant experience and a solid background in AML/CFT regulations. Join us in a dynamic environment, designed for a diverse and inclusive workplace.

Qualifications

• Minimum of 3 years’ relevant experience in AML/CFT roles.
• Solid understanding of MAS regulations relating to CDD.
• Able to work in shift-based hours.

Responsibilities

• Conduct CDD documentation and review for Retail Consumers.
• Achieve continuous improvement in CDD processes.
• Send outbound requests to customers for information.

Skills

AML Regulations Knowledge

Communication Skills

Risk Anticipation

Education

Bachelor's degree or equivalent

Job description

Customer Due Diligence Specialist page is loaded

Customer Due Diligence Specialist

Apply locations Petaling Jaya (NSSB) time type Full time posted on Posted 30+ Days Ago job requisition id R-2025-04-101418

Customer Due Diligence (CDD) Specialist, Shared Service Centre, GXS

Get to know our Team:

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. We are focused on promoting and developing healthy saving and investment practices across generations.

Get to know the Role:

We are living in exciting times. Technology is reshaping how we live, and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one.We want to build a digital bank with the right foundation - using data, technology, and trust to solve problems and serve customers.

We’re looking for a Customer Due Diligence (CDD) Specialist. The candidate will be involved in the day-to-day CDD reviews activities. The incumbent may be deployed for shift work to support up to 24x7 coverage.

The day-to-day activities:

• Good understanding of Singapore AML regulations (e.g MAS 626) & guidelines relating to customer due diligence.
• Conduct CDD documentation and review for Retail Consumers with high quality standards (e.g. consistency, process adherence, productivity). This includes new client onboarding and periodic reviews.
• Achieve continuous improvement to enhance the operational efficiency and effectiveness of CDD processes.
• Anticipate risks and in doing so, define appropriate processes and propose changes to ensure we are not susceptible to AML risk.
• Send outbound requests to customer for information and track these to conclusion to facilitate case closure.
• Perform other ad-hoc duties as and when assigned.

The must haves:

• Minimum of 3 years’ relevant experience in AML/CFT roles in a Regulated Financial Institution, with relevant hands-on CDD experience in conducting end-to-end on-boarding, periodic review, and trigger events for Retail Customers.
• Minimum of bachelor’s degree or equivalent in any discipline (from a recognized university).
• Solid knowledge of MAS regulations on AML/CFT/Sanction relating to CDD requirements.
• Good communication skills: able to articulate facts, processes and policy to key stakeholders who may have any CDD queries.
• Able to work in shift-based hours

Good to have:

Staff should preferably have experience in Name Screening as well.

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Customer Due Diligence Specialist

locations Petaling Jaya (NSSB) time type Full time posted on Posted 30+ Days Ago

About GXS Bank: We are living in dynamic times. Technology is reshaping how we live, and we want to use it to redefine how financial services are offered. GXS Bank is the leading technology company in Southeast Asia offering everyday services to the masses. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their unique perspectives. Join us in our mission to provide financial inclusion for people in our region.We are now expanding our operations with the establishment of a Shared Services Entity in Malaysia - Neo Services Sdn Bhd (NSSB), to support our growth and operational excellence.

NSSB will centralize key functions such as Customer Services, Banking Operations and Credit Operations; enabling scalable solutions that align with our vision, agility and efficiency.