Customer-Centric Sales Associate — Experience & Growth

XTEP MALAYSIA SDN. BHD.; Kuantan; On-site; MYR 27,000 - 32,000; Full time

Job summary

XTEP MALAYSIA SDN. BHD. is seeking a customer-focused sales associate in Kuantan to deliver outstanding service, identify customer needs, and tailor the experience to each shopper.

You will work to meet store targets and maintain up-to-date knowledge of all products, ensuring accuracy and integrity in line with company standards. Join a team that values diversity and teamwork, and contribute to a positive store culture by providing exceptional service, handling customer situations

Responsibilities

• Create an experience for customers to determine customers' needs, tailoring the service approach to the individual needs of a customer.
• Proactively enhance the customer experience by seeking ways to add value in order to ensure customer satisfaction, and create customer loyalty by staging future visits.
• Maintain knowledge of Boutique and personal sales targets, working towards all objectives set.
• Maintain an up-to-date knowledge of all company product and technical information.
• Demonstrate integrity, honesty, and knowledge to practice the company culture, values, and mission.
• Uphold a positive working environment that encourages diversity, mutual respect and teamwork and is free of discrimination and harassment.
• Practice a customer-centric mindset to ensure the highest level of customer experience and proactively handle customer-related situations according to company philosophy and standards.

Job description

XTEP MALAYSIA SDN. BHD. is seeking a customer-focused sales associate in Kuantan to deliver outstanding service, identify customer needs, and tailor the experience to each shopper.

You will work to meet store targets and maintain up-to-date knowledge of all products, ensuring accuracy and integrity in line with company standards. Join a team that values diversity and teamwork, and contribute to a positive store culture by providing exceptional service, handling customer situations