Sales Associate: Customer-Focused Retail & Upsell

Wicked Wave Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Wicked Wave Sdn Bhd is seeking a customer-focused retail team member in Kuala Lumpur to greet customers, offer expert product knowledge, and process transactions efficiently. You will contribute to a clean, well-stocked store while promoting new products and meeting sales targets.

The role requires strong communication, a positive attitude, and flexibility to work retail hours including weekends. Retail experience of 1–2 years is preferred and you will be part of a dynamic team at our Klang

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.
• Customer-focused with a positive attitude.
• Flexible to work weekends and holidays (Retail Hours).
• Retail experience of 1–2 years.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Provide product knowledge and recommendations based on customer needs.
• Handle customer inquiries, complaints, and returns efficiently.
• Promote and upsell products to meet store sales targets.
• Operate the cash register and handle transactions accurately.
• Restock merchandise and maintain product displays and visual standards.
• Monitor inventory levels and report low stock to management.
• Work as part of a team to achieve store goals.
• Attend staff meetings and training sessions; support onboarding of new team members.

Skills

Customer service

Communication

Teamwork

Flexible schedule

Retail experience

Job description

Wicked Wave Sdn Bhd is seeking a customer-focused retail team member in Kuala Lumpur to greet customers, offer expert product knowledge, and process transactions efficiently. You will contribute to a clean, well-stocked store while promoting new products and meeting sales targets.

The role requires strong communication, a positive attitude, and flexibility to work retail hours including weekends. Retail experience of 1–2 years is preferred and you will be part of a dynamic team at our Klang