Customer-Centric Retail Associate — In-Store Sales & Service

RPG Commerce; Miri; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Travel allowance

Medical claims

On-the-Job training

Friendly working environment

Career progression

Job summary

RPG Commerce in Malaysia is seeking a proactive shop assistant to deliver exceptional customer service, share brand and product knowledge, and drive sales across our outlets. The role requires a friendly, customer-oriented approach and the ability to operate POS systems.

You will welcome customers, assist in identifying products, handle enquiries and complaints professionally, and participate in weekly stock updates.

Qualifications

• Able to fluently communicate in English & Bahasa Malaysia; Mandarin/Tamil proficiency adds advantage.
• Able to adapt to using outlet POS system and credit card terminals.
• Have strong communication and interpersonal skills.
• Previous retail working experience is an added advantage.

Responsibilities

• Achieve and maintain the best in-store retail operations standards.
• Welcome customers into the store and help customers to identify and purchase products.
• Attend to customers’ enquiries & complaints and resolve professionally.
• Learn and share brand & product knowledge with customers.
• Oversee weekly restocking & inventory updates.
• Work 6 days a week, including weekends.

Skills

Customer service

Communication skills

Retail sales

Fluent English

Bahasa Malaysia

POS system

Interpersonal skills

Tools

POS terminals

Job description

RPG Commerce in Malaysia is seeking a proactive shop assistant to deliver exceptional customer service, share brand and product knowledge, and drive sales across our outlets. The role requires a friendly, customer-oriented approach and the ability to operate POS systems.

You will welcome customers, assist in identifying products, handle enquiries and complaints professionally, and participate in weekly stock updates.