Customer Care Support Office Representative (6 months contract)

Givaudan; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

Givaudan is seeking a Customer Care Support Office Representative on a 6-month contract based in Malaysia. You will process customer Purchase Orders (POs) in SAP and Natbase, liaise with customers, and ensure data accuracy and timely invoicing while adhering to service levels.

The role requires a Bachelor’s degree in a relevant field, strong English communication, and excellent attention to detail. SAP experience is advantageous, with proficiency in Microsoft Office and teamwork skills.

Qualifications

• Bachelor degree in Supply Chain, Business or any relevant field.
• Proficient in English. Knowledge of additional languages are an added advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Experience in SAP is an advantage.
• Proficient in Microsoft Office.

Responsibilities

• Receive and enter customer orders into SAP and Natbase, following established order entry procedures.
• Liaise with customers to ensure data accuracy (shipping dates, labels, packaging, quantities) and improve related processes.
• Drive continuous improvement for processes, work instructions and procedures.
• Monitor the billing process and collaborate with stakeholders to ensure timely invoicing.
• Communicate effectively with internal stakeholders via phone, email and system tools.
• Maintain adherence to service levels to ensure customer satisfaction.
• Follow all policies and procedures to ensure compliance and operational excellence.

Skills

Excellent communication

English proficiency

Independent work

Education

Bachelor's degree in Supply Chain, Business or related field

Tools

SAP

Microsoft Office

Job description

Customer Care Support Office Representative (6 months contract)

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with.
Feel empowered in our modern Malaysian sites. Be part of an international community made up of 250 colleagues from 14 different nationalities, where collaboration and friendship meets excellence. Every day, your passion, your creativity, and your growth will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Support Office Representative (6 months contract)– Your future position?

You will be responsible for ensuring the timely and accurate processing of all customer Purchase Orders (POs) for assigned country(ies), in alignment with the performance and quality standards outlined in relevant service level agreements. This role serves as the primary point of contact for customer care support office processes and activities for the designated country(ies). You will report to the Customer Care Support Office Team Lead.

In this exciting role, you will:

Customer Care Support: Receive and enter customer orders into SAP and Natbase, adhering to established order entry procedures and prioritizing requests as necessary.

Encourage and Liaise: Ensure careful execution of customer requests by paying close attention to the crucial data such as shipping dates, labels, packaging, ordering quantity, ordering material, etc according to customer requirements. Enhance all related processes, work instructions, and procedures to promote ongoing standardization and simplification.

Continuous Improvement Mindset: Drive continuous improvement initiatives for all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.

Billing Process Monitoring: Monitor the billing process and collaborate with stakeholders to ensure invoices are generated in a timely manner.

Effective Communication: Communicate effectively with internal stakeholders via phone, email and system communication tools to address inquiries and provide updates.

Adherence to Service Levels: Maintain adherence to established service levels to ensure customer satisfaction.

Policy and Procedure Compliance: Follow all relevant policies and procedures to ensure compliance and operational excellence.

Your professional profile includes:

Bachelor degree in Supply Chain, Business or any relevant field.

Proficient in English. Knowledge of additional languages are an added advantage.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to work independently and as part of a team.

Experience in SAP is an advantage.

Proficient in Microsoft Office.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Givaudan. Our name is an invitation to engage your senses.

As the world’s leading flavor and fragrances company, we unveil the tastes and scents that suit you best, and that you love most. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 5.5 billion in 2018. Headquartered in Switzerland with local presence in over 145 locations, the company has almost 13,600 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.