Customer Care Specialist — Fresh Graduates Welcome

Red Contact; Selangor; On-site; MYR 27,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental & Optical benefits

Annual and statutory leave entitl.

Monthly staff engagement activities

Company trips

KPI allowance up to RM300 post-confirm

Job summary

Jora Malaysia is hiring fresh graduates and 2026 intake for an on-site role at IOI Boulevard, Puchong. The position offers a 12-month contract with potential for permanent placement, along with training and progression opportunities.

Salary is up to RM2,700 per month, with KPI allowances and comprehensive medical, dental, and optical benefits. No midnight shifts; leave entitlements apply. Recruitment emphasizes customer service readiness and professional conduct.

Qualifications

• Fresh graduates, individuals who are unemployed, or those recently retrenched are highly encouraged to apply
• Candidates with at least 1 year of customer service experience will have an added advantage
• On-the-job training will be provided
• 12-month contract with strong potential for permanent placement
• Salary increment upon confirmation
• KPI allowance of up to RM300.00 (post-confirmation)
• Annual and statutory leave entitlements
• No midnight shifts
• Full medical coverage (including during probation)
• Dental and optical benefits
• Monthly staff engagement activities (indoor/outdoor with complimentary meals)
• Company trips
• Opportunities for career growth and advancement

Responsibilities

• Handle inbound calls and respond promptly to customer inquiries and feedback regarding our products and services
• Provide accurate information to customers and internal support teams
• Effectively resolve customer issues or escalate them to the appropriate departments when needed
• Ensure timely follow-ups while maintaining high service quality
• Uphold professionalism and contribute to enhancing customer satisfaction

Job description

Jora Malaysia is hiring fresh graduates and 2026 intake for an on-site role at IOI Boulevard, Puchong. The position offers a 12-month contract with potential for permanent placement, along with training and progression opportunities.

Salary is up to RM2,700 per month, with KPI allowances and comprehensive medical, dental, and optical benefits. No midnight shifts; leave entitlements apply. Recruitment emphasizes customer service readiness and professional conduct.