Call Centre Support Executive

SRG Asia Pacific; Selangor; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Comprehensive training provided

Career growth opportunities

Friendly and supportive environment

Attractive salary package

Incentives and rewards

Job summary

SRG Asia Pacific is seeking enthusiastic, customer-focused individuals to join our Call Centre team in Malaysia. If you enjoy helping people, communicating with customers, and learning new skills, this is a great start to your career.

Role involves handling calls, addressing inquiries, and maintaining records while adhering to service standards. Fresh graduates and those with customer service experience are welcome to apply, with training provided and opportunities for growth.

Qualifications

• Minimum Diploma, or Degree in any field.
• Fresh graduates are welcome to apply.
• Good communication skills in English and Bahasa Malaysia.
• Customer-oriented with a positive attitude.
• Basic computer literacy and typing skills.
• Able to work in a fast-paced environment.
• Willing to work on rotational shifts (if applicable).

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer enquiries and provide accurate information.
• Resolve customer issues and complaints in a timely manner.
• Update and maintain customer records in the system.
• Follow company processes and service standards.
• Achieve individual and team performance targets.

Skills

Customer focus

Communication skills

Bilingual English/BM

Fresh graduates welcome

Education

Diploma or Degree

Tools

Basic computer literacy

Typing skills

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for enthusiastic and customer-focused individuals to join our Call Centre team. If you enjoy helping people, communicating with customers, and learning new skills, this is a great opportunity to kick-start your career.

About the Role

We are looking for enthusiastic and customer-focused individuals to join our Call Centre team. If you enjoy helping people, communicating with customers, and learning new skills, this is a great opportunity to kick-start your career.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer enquiries and provide accurate information.
• Resolve customer issues and complaints in a timely manner.
• Update and maintain customer records in the system.
• Follow company processes and service standards.
• Achieve individual and team performance targets.

Requirements

• Minimum Diploma, or Degree in any field.
• Fresh graduates are welcome to apply.
• Good communication skills in English and Bahasa Malaysia.
• Customer-oriented with a positive attitude.
• Basic computer literacy and typing skills.
• Able to work in a fast-paced environment.
• Willing to work on rotational shifts (if applicable).

What We Offer

• Comprehensive training provided
• Career growth and development opportunities
• Friendly and supportive working environment
• Attractive salary package
• Performance incentives and rewards

Who Should Apply?

• Fresh graduates looking to gain corporate experience.
• Candidates with customer service, retail, hospitality, or call centre experience.
• Individuals who enjoy interacting with people and solving problems.