Customer Care Representative (Shift & Weekend Working from Home)

trimble; Malaysia; Remote; MYR 36,000 - 60,000; Full time

Job summary

Trimble in Kuala Lumpur, Malaysia (Remote) is looking for a Customer Care Representative in a weekend-centric role with a four-day schedule. You will work Saturdays, Sundays and Mondays 8:00–20:00 with an option to add 7 hours on a different day.

Deliver exceptional service by phone and email, quote and align solutions to customer needs, drive subscription renewals, assist with onboarding, and process orders while keeping client data accurate.

Qualifications

• Excellent verbal and written communication in English with a friendly, helpful demeanor.
• Customer-focused attitude with a service mindset.
• Some experience using a database management system.
• Basic software/IT skills are advantageous.

Responsibilities

• Respond to inquiries by phone and email with prompt, helpful service.
• Provide quotes, share product knowledge, and match needs to solutions.
• Drive subscription renewals, upsell services, and troubleshoot issues.
• Process sales orders/payments and maintain data integrity across systems.

Skills

English communication

Customer focus

Database familiarity

IT basics

Tools

Database management system

Job description

Customer Care Representative (Shift & Weekend Working from Home)

Deliver exceptional service and support while helping our customers thrive with innovative solutions! In this weekend-centric role, you will bring a service-minded approach to a friendly, fast-paced environment while working a structured four-day schedule that provides extra days off.

Working Hours

Our follow the sun model means we provide 24/7 cover to our customers around the globe. In this role you will be required to work Saturdays from 8am-8pm and Sundays from 8am-8pm and Mondays from 8am-8pm and the option to work an additional 7 hours which can be worked across a different day of the week of your choosing.

About Us

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

What Makes This Role Great

In this role, you will be the vital link between our customers and our industry-leading solutions, directly impacting customer satisfaction and business growth. You will enjoy a unique four-day schedule, four days on and three days off, providing excellent work-life balance while working alongside a collaborative and supportive team.

Key Exciting Responsibilities

• Deliver exceptional customer service by responding promptly to internal and external inquiries via phone and email.
• Partner with customers to provide quotes, share deep product knowledge, and match their needs with appropriate solutions.
• Drive subscription renewals, up-sell services, and troubleshoot technical issues with service activation and operation.
• Process sales orders and payments, update client accounts, and ensure data integrity across company databases.

Essential Skills & Experience

• Excellent verbal and written communication skills in English, with a warm, approachable, and outgoing manner.
• An enthusiasm to help people and be customer focused.
• Some experience in using a database management system
• Basic software or IT technical skills are highly advantageous.

Logistics

Location: Kuala Lumpur, Malaysia (Remote). You will be required to come to our Mid-Valley City Office in KL for the first week to participate in onboarding and training. You can then choose to work fully remote or work from our office during weekdays if you prefer.

Travel Requirement: 0%

Why You’ll Love Working With Us

At Trimble, we’re not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world’s most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren’t just words-they’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Customer Care Representative, Customer Support Specialist, Client Services, Technical Support, Call Center Representative, Subscription Renewals, Account Management, Customer Relations, Customer Experience, Outbound Customer Support